{"id":11702,"date":"2023-03-01T13:57:30","date_gmt":"2023-03-01T12:57:30","guid":{"rendered":"https:\/\/www.youmo.ch\/go-swissdrive-problems-frequently-asked-technical-questions-and-their-solutions\/"},"modified":"2025-11-12T10:58:12","modified_gmt":"2025-11-12T09:58:12","slug":"go-swissdrive-problems-frequently-asked-technical-questions-and-their-solutions","status":"publish","type":"page","link":"https:\/\/www.youmo.ch\/en\/go-swissdrive-problems-frequently-asked-technical-questions-and-their-solutions\/","title":{"rendered":"Go SwissDrive Problems &#8211; Frequently asked technical questions and their solutions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11702\" class=\"elementor elementor-11702 elementor-11323\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e4e5624 elementor-section-full_width the7-e-sticky-row-yes the7-e-sticky-effect-yes elementor-hidden-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"e4e5624\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;the7_sticky_row&quot;:&quot;yes&quot;,&quot;the7_sticky_row_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;the7_sticky_effects&quot;:&quot;yes&quot;,&quot;the7_sticky_effects_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;the7_sticky_row_offset&quot;:0,&quot;the7_sticky_effects_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9912555\" data-id=\"9912555\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d36cf67 elementor-widget elementor-widget-heading\" data-id=\"d36cf67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Go SwissDrive Problems - Frequently asked technical questions and their solutions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc2bd47 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc2bd47\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-088d743\" data-id=\"088d743\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c874086 elementor-widget elementor-widget-image\" data-id=\"c874086\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2023\/01\/go-swissdrive-system-1.jpg\" title=\"go swissdrive system\" alt=\"go swissdrive system\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c32abcc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c32abcc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a86edb\" data-id=\"8a86edb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b441e6c elementor-widget elementor-widget-text-editor\" data-id=\"b441e6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"153\" data-end=\"222\">Help with technical problems with your Go SwissDrive system<\/h3>\n<p data-start=\"224\" data-end=\"511\">On this page, you will find comprehensive information and instructions on how to identify and, if possible, resolve technical problems with your Go SwissDrive system yourself. We are constantly expanding and updating this page so that you can find as many answers as possible here. <\/p>\n<p data-start=\"513\" data-end=\"814\">If you are unable to clarify your issue on this page, please use our <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"595\" data-end=\"622\">service form (CH)<\/a> or <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"628\" data-end=\"655\">service form (DE &amp; EU)<\/a>. <\/p>\n<p data-start=\"513\" data-end=\"814\"><b> <\/b><\/p>\n<p data-start=\"513\" data-end=\"814\"><b>Describe your problem as precisely as possible\u2014the more details we have, the better we can support you and find a solution together.<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-caf9780 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"caf9780\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e9aa132\" data-id=\"e9aa132\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ed30fe elementor-align-center elementor-widget elementor-widget-button\" data-id=\"9ed30fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/shop.youmo.ch\/service-formular\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Service request Go SwissDrive CH<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dceadd2\" data-id=\"dceadd2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b73478 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3b73478\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/shop-de.youmo.ch\/service-formular-de\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Service request Go SwissDrive US<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-56a982c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"56a982c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-23fd3ba\" data-id=\"23fd3ba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d8a7e0 elementor-widget elementor-widget-spacer\" data-id=\"9d8a7e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e78f8f3 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"e78f8f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__e78f8f3\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__e78f8f3\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__e78f8f3\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66f152e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66f152e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-098fcfd\" data-id=\"098fcfd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e793e8 elementor-widget elementor-widget-heading\" data-id=\"3e793e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">E-bikes with Go SwissDrive drive: the complete overview<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90ab048 elementor-widget elementor-widget-text-editor\" data-id=\"90ab048\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Discover all the bike models and brands that have been equipped with Go SwissDrive systems over the years and find out which Go SwissDrive systems (ANT+, BikeBus or CAN bus) they are equipped with, as well as their technical details.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d141fe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d141fe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-415f0ba\" data-id=\"415f0ba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5537642 elementor-widget elementor-widget-image\" data-id=\"5537642\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youmo.ch\/en\/go-swissdrive-bikebus-system-youmo-becomes-successor-for-spare-parts-and-repairs-in-switzerland-and-germany\/e-bike-brands-and-models-with-go-swissdrive\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"324\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 1024 324'%2F%3E\" data-src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/E-Bikes-Marken-mit-Go-SwissDrive-Systemen-1024x324.png\" class=\"lazy-load attachment-large size-large wp-image-16725\" alt=\"\" data-srcset=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/E-Bikes-Marken-mit-Go-SwissDrive-Systemen-1024x324.png 1024w, https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/E-Bikes-Marken-mit-Go-SwissDrive-Systemen-500x158.png 500w, https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/E-Bikes-Marken-mit-Go-SwissDrive-Systemen-768x243.png 768w, https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/E-Bikes-Marken-mit-Go-SwissDrive-Systemen.png 1153w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">To all brands<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-259dd8d\" data-id=\"259dd8d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01b1f80 elementor-widget elementor-widget-image\" data-id=\"01b1f80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youmo.ch\/en\/go-swissdrive-bikebus-system-youmo-becomes-successor-for-spare-parts-and-repairs-in-switzerland-and-germany\/e-bike-brands-and-models-with-go-swissdrive\/kristall\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"631\" height=\"395\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 631 395'%2F%3E\" data-src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/KRISTALL-S-25-Sport-Damen-324Wh.png\" class=\"lazy-load attachment-large size-large wp-image-16956\" alt=\"\" data-srcset=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/KRISTALL-S-25-Sport-Damen-324Wh.png 631w, https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/KRISTALL-S-25-Sport-Damen-324Wh-500x313.png 500w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">To the models of the Kristall brand<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-72ece55\" data-id=\"72ece55\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e47f5ef elementor-widget elementor-widget-image\" data-id=\"e47f5ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youmo.ch\/en\/go-swissdrive-bikebus-system-youmo-becomes-successor-for-spare-parts-and-repairs-in-switzerland-and-germany\/e-bike-brands-and-models-with-go-swissdrive\/hp-velotechnik\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"406\" height=\"221\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 406 221'%2F%3E\" data-src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/HP-Velotechnik-Go-SwissDrive.png\" class=\"lazy-load attachment-large size-large wp-image-16952\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">To the models of the HP Velotechnik brand<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d085a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d085a8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-f1d6b38\" data-id=\"f1d6b38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-389bb21 elementor-widget elementor-widget-image\" data-id=\"389bb21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youmo.ch\/en\/go-swissdrive-bikebus-system-youmo-becomes-successor-for-spare-parts-and-repairs-in-switzerland-and-germany\/e-bike-brands-and-models-with-go-swissdrive\/tour-de-suisse-velo-tds-speedster\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"626\" height=\"398\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 626 398'%2F%3E\" data-src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/TDS-Speedster-2017.png\" class=\"lazy-load attachment-large size-large wp-image-16974\" alt=\"\" data-srcset=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/TDS-Speedster-2017.png 626w, https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/TDS-Speedster-2017-500x318.png 500w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">To the models of the TDS Tour de Suisse brand<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-b230488\" data-id=\"b230488\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c208ebf elementor-widget elementor-widget-image\" data-id=\"c208ebf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youmo.ch\/en\/go-swissdrive-bikebus-system-youmo-becomes-successor-for-spare-parts-and-repairs-in-switzerland-and-germany\/e-bike-brands-and-models-with-go-swissdrive\/stoeckli-e-t\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"507\" height=\"336\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 507 336'%2F%3E\" data-src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/Stoeckli-e.t-2.png\" class=\"lazy-load attachment-large size-large wp-image-16972\" alt=\"\" data-srcset=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/Stoeckli-e.t-2.png 507w, https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/Stoeckli-e.t-2-500x331.png 500w\" sizes=\"(max-width: 507px) 100vw, 507px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">To the models of the St\u00f6ckli e.t brand<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-cd91f78\" data-id=\"cd91f78\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8203b49 elementor-widget elementor-widget-image\" data-id=\"8203b49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youmo.ch\/en\/go-swissdrive-bikebus-system-youmo-becomes-successor-for-spare-parts-and-repairs-in-switzerland-and-germany\/e-bike-brands-and-models-with-go-swissdrive\/bulls\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"474\" height=\"316\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 474 316'%2F%3E\" data-src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/BULLS_SPORTSLITE_PLUS_Herren_Trekking_Bike_28_Zoll_12.4_Ah.png\" class=\"lazy-load attachment-large size-large wp-image-16934\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">To the models of the Bulls brand<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-4cc99b4\" data-id=\"4cc99b4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a43b419 elementor-widget elementor-widget-image\" data-id=\"a43b419\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youmo.ch\/en\/go-swissdrive-bikebus-system-youmo-becomes-successor-for-spare-parts-and-repairs-in-switzerland-and-germany\/e-bike-brands-and-models-with-go-swissdrive\/specialized\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"575\" height=\"334\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 575 334'%2F%3E\" data-src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/SPECIALIZED-Turbo-X-CE.png\" class=\"lazy-load attachment-large size-large wp-image-16968\" alt=\"\" data-srcset=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/SPECIALIZED-Turbo-X-CE.png 575w, https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/SPECIALIZED-Turbo-X-CE-500x290.png 500w\" sizes=\"(max-width: 575px) 100vw, 575px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">To the models of the Specialized brand<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-34130f3\" data-id=\"34130f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b610b5 elementor-widget elementor-widget-image\" data-id=\"5b610b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youmo.ch\/en\/go-swissdrive-bikebus-system-youmo-becomes-successor-for-spare-parts-and-repairs-in-switzerland-and-germany\/e-bike-brands-and-models-with-go-swissdrive\/falkenjagd\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"343\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 563 343'%2F%3E\" data-src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/FALKENJAGD-FALKENJAGD-Hoplit-PI-E-Reiserad.png\" class=\"lazy-load attachment-large size-large wp-image-16942\" alt=\"\" data-srcset=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/FALKENJAGD-FALKENJAGD-Hoplit-PI-E-Reiserad.png 563w, https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/FALKENJAGD-FALKENJAGD-Hoplit-PI-E-Reiserad-500x305.png 500w\" sizes=\"(max-width: 563px) 100vw, 563px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">To the models of the Falkenjagd brand<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-22c8117\" data-id=\"22c8117\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-792941d elementor-widget elementor-widget-image\" data-id=\"792941d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youmo.ch\/en\/go-swissdrive-bikebus-system-youmo-becomes-successor-for-spare-parts-and-repairs-in-switzerland-and-germany\/e-bike-brands-and-models-with-go-swissdrive\/cheetah\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/01\/Cheetah.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">To the models of the Cheetah brand<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8fe12e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8fe12e8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-84180b2\" data-id=\"84180b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d8b6648 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8b6648\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7c1e1a6\" data-id=\"7c1e1a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23c98fa elementor-widget elementor-widget-heading\" data-id=\"23c98fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Problems with the engine and assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-442f7de elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"442f7de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>The engine does not work anymore<\/h3>\n<div>We know the error and are working on the error description. If you need an answer quickly, just contact us!<\/div>\n<h3>Weak engine support<\/h3>\n<div>\n<p>If the Go SwissDrive motor suddenly produces significantly less power than before, this can be due to a number of factors. The error is usually indicated <span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">by the fact that the motor supports less than before with the same force on the pedals<\/span>. <span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\"> <\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">The error is mostly shown when the motor offers less power than before while applying the same amount of force to the pedals. One possible reason is an incorrect parameter set that was installed during a service or at the time of purchase of the e-bike. To remedy this, we recommend that you contact your dealer or us and have a new parameter set installed.<\/span><\/p>\n<p>Another possible reason for reduced engine power may be a fatigued or deteriorated torque sensor. In this case, we recommend that you first have the motor recalibrated. If this does not improve the situation, the torque sensor may need to be replaced. You can either send us the complete rear wheel or just the motor.   <\/p>\n<p>Another possible reason for a weaker engine response can occur in cold weather below 2 \u00b0C, when the bike has been exposed to the cold for a longer period of time. The manufacturer installed elastomers in the torque sensors during a short period of time, which become hard after longer use and at low temperatures, so that more force has to be applied when pedaling. This problem disappears again at higher temperatures. To remedy this, we recommend either moving the bike to a warmer place, switching up the support level or sending the motor to YouMo so that the torque sensor can be replaced.<\/p>\n<\/div>\n<h3>The motor no longer reaches full speed<\/h3>\n<div>If the motor no longer reaches the full top speed as it did at the beginning, this indicates that the elastomer of the torque sensor has settled or worn.<br \/>This may be remedied by recalibrating the motor, but this is not always possible. You can have the calibration performed by your dealer or by us. If the calibration does not bring the desired success, the torque sensor must be replaced. For this purpose, the engine or the rear wheel must be sent to YouMo.<span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\"><br style=\"max-width: 100%; overflow-x: auto; caret-color: #666666; color: #666666; font-family: Roboto, 'Odoo Unicode Support Noto', sans-serif; font-size: 13px;\"><\/span><\/div>\n<h3>The engine breaks suddenly as you ride<\/h3>\n<div>\n<p>If your e-bike motor is sluggish and brakes while riding, there may be several causes that you should distinguish. For example, you should determine whether the fall occurs directly at start-up or at higher speeds, and whether it occurs always or only sometimes.<\/p>\n<p>To find the cause, you should investigate how the e-bike system behaves and what is shown on the display and on the battery during the error. If the display shows a negative wattage or current consumption during braking, the switch on the brake lever for recuperation or the cable connection may be defective. In this case, the display on the battery should switch to &#8220;charging&#8221;. This case can also occur only sporadically.<span class=\"Apple-converted-space\"> <\/span><\/p>\n<p>To verify this, break the connection between the brake lever and the display. If the motor then no longer brakes, either the cable or the brake lever is defective. To find out which of the two parts is defective, you can test it with a continuity tester. The switch on the brake lever normally closes when you apply the brake lever. However, if the continuity test shows continuity all the time, whether you operate the brake lever or not, the switch in the brake lever is defective.<\/p>\n<p>If the motor suddenly and unexpectedly brakes very hard and the battery goes into short circuit protection mode, it is very likely that the electronics in the motor are defective. In this case, when you press the button on the battery, all the LEDs flash together several times. Often, you will also hear noises coming from the engine in this context and may feel a rattling.<\/p>\n<p>However, it is also possible that the battery is defective and goes into short-circuit mode. In this case, however, the motor does not actively brake, but the support is missing.<\/p>\n<\/div>\n<div>\n<h3>The motor runs without me having to pedal  <\/h3>\n<div>\n<p>The described problem indicates a so-called self-runner. It occurs in different variations. The behavior may depend on the ambient temperature. You may also see an error code &#8220;M2&#8221; on your display.<\/p>\n<p>Most of the time, the behavior manifests itself in such a way that after you have pedaled, the motor continues to support itself for several seconds. This can also be permanent.<\/p>\n<p>Often this behavior can be corrected by recalibrating the torque sensor. This can be done at a dealer or at YouMo.<\/p>\n<p>We are working on providing you with such a service at your home as well.<\/p>\n<\/div>\n<h3>Engine hums and jerks<\/h3>\n<p>The jerking or humming of the engine can have various causes. A common cause is overheating of the motor, which can be caused by a defect in the electronics. Another possible reason is a defect in the torque sensor. A similar behavior can also occur with a defective battery.<\/p>\n<p>To further isolate the fault, we recommend that you perform another test drive. Make sure the battery is fully charged before you start the ride. The following information is important for the assessment of the error:<\/p>\n<ul>\n<li>How often do you use the turbo mode? Are you a frequent rider or do you use your eBike more occasionally?<\/li>\n<li>How many kilometers have you covered with your eBike?<\/li>\n<li>Has your eBike been serviced regularly? In particular, the question is whether the freewheel has been serviced and cleaned.<\/li>\n<li>Does the error occur immediately or only after a certain time?<\/li>\n<li>How strong is the jerking\/vibrating?<\/li>\n<li>Does the engine slow down with this behavior or do you just feel it?<\/li>\n<li>Does the battery go into short circuit mode and shut down with this behavior?<\/li>\n<\/ul>\n<p>If you can provide this information, we can more accurately assess the error. Probably the engine or the rear wheel must be sent in for inspection. However, precise information about the behavior of the eBike is important for troubleshooting.<\/p>\n<h3>Changed engine behavior after repair &#8211; what is the reason?<\/h3>\n<p>It is possible that the response behavior of your e-bike may feel different after the repair. Although we do not change the software settings during the repair, other factors can influence the riding experience: <\/p>\n<p><strong>Effect of material fatigue on the torque sensor:<\/strong> The measurement of the pedal force is based on the deformation of an elastomer, which can become softer over the years. As a result, the sensor reacts differently to the pedal force after the repair than before. In this case, the eBike tends to be more sluggish.  <br \/><strong>Different elastomers:<\/strong> In the past, elastomers with different degrees of hardness were used. These were mainly used in the early days of production. We do not know exactly when and in what quantities this was the case. However, we currently use the same degree of hardness as has been used in recent years.   <\/p>\n<h3>Can the response behavior and dynamics of the engine be adjusted?<\/h3>\n<p>Yes, on special customer request we can adapt the driving behavior of the motor for Bikebus and ANT+ systems. However, the degree of customization depends on the default settings in the display and motor. To make the adjustment, we need the display and the rear wheel of your e-bike. Please use our r<a href=\"https:\/\/shop.youmo.ch\/service-formular\" target=\"_blank\" rel=\"noopener\">epair and service form (CH)<\/a> &amp;<a href=\"https:\/\/shop-de.youmo.ch\/service-formular-de\" target=\"_blank\" rel=\"noopener\"> repair and service form (EU).<\/a>   <\/p>\n<h3>Under what circumstances can it make sense to change the engine&#8217;s driving parameters?<\/h3>\n<p>There are various situations in which it may make sense for you to adjust the riding parameters of your e-bike. Here are a few examples: <\/p>\n<ul>\n<li>\n<p><strong>Physical impairment: <\/strong>If you have limited or uneven pedaling power in your legs, we can adjust the motor support so that it is better suited to your needs. This ensures greater comfort and efficiency when riding. <\/p>\n<\/li>\n<li>\n<p><strong>Change the intended use: <\/strong>If you now want to use your e-bike for longer trips instead of city rides, adjusting the parameters can be helpful. This allows the motor to be better adjusted for longer distances, inclines or a longer range. <\/p>\n<\/li>\n<li>\n<p><strong>Changing the pedal stroke:<\/strong> If your pedal stroke no longer feels smooth or you can feel a change, adjusting the motor parameters can ensure a smoother and more harmonious pedal stroke.<\/p>\n<\/li>\n<li>\n<p><strong>After repairing the torque sensor:<\/strong> If the riding feel is different after repairing the sensor, we can adjust the riding parameters to a limited extent so that your e-bike feels the same again.<\/p>\n<\/li>\n<\/ul>\n<p>Please note that we can currently make the adjustments for systems with Bikebus and ANT+, not for CAN bus systems.<\/p>\n<\/div>\n<h3>Running performance of the internal gearing<\/h3>\n<h4>How long does the internal gearing last in the Go SwissDrive motor?<\/h4>\n<p data-start=\"1578\" data-end=\"1963\">That depends largely on how you use your e-bike \u2013 less on the actual number of kilometers. Many cases show that the gears show signs of wear after approximately <strong data-start=\"1733\" data-end=\"1756\">8,000 to 12,000 km<\/strong>. However, wear and tear does not primarily occur when pedaling, but rather when you <strong data-start=\"1851\" data-end=\"1863\">freewheel<\/strong>: when you pedal briefly, then let the bike roll again, or frequently ride in too low a gear.  <\/p>\n<p data-start=\"1965\" data-end=\"2055\">We see that around <strong data-start=\"1981\" data-end=\"2010\">40% of all repairs<\/strong> are attributable to precisely this cause.<\/p>\n<p data-start=\"2057\" data-end=\"2298\">Since YouMo took over the repair service, we have introduced a redesigned gear system: made from stronger material and designed to be easier to replace\u2014often without having to remove the motor or rear wheel.<\/p>\n<h4 data-start=\"2057\" data-end=\"2298\">Why does the gearing wear out\u2014even with maintenance?<\/h4>\n<p data-start=\"2378\" data-end=\"2774\">Even if the freewheel is regularly maintained\u2014cleaned, lubricated, etc.\u2014the teeth can still wear down. This is due to the way the freewheel works: in freewheel mode, the pawls constantly slide over the sides of the teeth without engaging. This is especially true if you often pedal and then let the wheel spin freely, or if you use a gear that is too light.  <\/p>\n<p data-start=\"2776\" data-end=\"2966\">Over time, this causes material abrasion on the teeth, and eventually the pawls no longer engage properly. You will notice this, for example, by slippage when starting or uncertain locking.<\/p>\n<h4 data-start=\"2776\" data-end=\"2966\">What to do if the gearing is worn?<\/h4>\n<p data-start=\"3030\" data-end=\"3309\">If the gears on your motor are worn out, that doesn&#8217;t mean it needs to be replaced. YouMo has developed a solution: redesigned gears made from a more durable alloy, which can often be replaced <strong data-start=\"3246\" data-end=\"3286\">without removing the rear wheel or motor<\/strong>. <\/p>\n<p data-start=\"3311\" data-end=\"3509\">If you wish, we will be happy to check this for you\u2014just send us the serial number of your drive or a good photo of the gearing. This will allow us to see whether a replacement is necessary. <\/p>\n<p data-start=\"3311\" data-end=\"3509\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ab86e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ab86e8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3547847\" data-id=\"3547847\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-656de4a elementor-widget elementor-widget-heading\" data-id=\"656de4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Error messages and error codes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c3df4f elementor-widget elementor-widget-text-editor\" data-id=\"8c3df4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">There are a number of error messages or error codes that can be shown on the display. These errors are shown differently depending on the type of display.<br \/>The error codes are divided into different categories, display errors are marked with a \u201cD\u201d in front, communication errors between the individual components are marked with a \u201cC\u201d in front and motor errors are marked with an \u201cM\u201d.<\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">With the standard display, the preceding &#8220;M&#8221; is omitted and no errors of the display are indicated.<\/span><\/div>\n<h3 style=\"font: var(--the7-h4-font); font-style: normal; font-variant-caps: normal; text-transform: none; letter-spacing: normal; word-spacing: 0px; text-decoration: none;\">Communication error<\/h3>\n<div>The most common error codes are communication errors EC-22, EC-40, EC-0 and EC-64.<\/div>\n<h4 style=\"font: var(--the7-h5-font); font-style: normal; font-variant-caps: normal; text-transform: none; letter-spacing: normal; word-spacing: 0px; text-decoration: none;\">Error code EC-22, EC-40<\/h4>\n<div>The error E22 or EC-40 means that there are problems in the communication between display and motor.<\/div>\n<div>\n<p>The most common causes for this are plug and cable connections between the display, motor and battery.<\/p>\n<p>The following error sources according to frequency are available in detail:<\/p>\n<ol>\n<li>Very fine metal chips\/ metal dust on the socket of the battery pack<\/li>\n<li>Loose contact on the display cable, sometimes occurs only occasionally<\/li>\n<li>Corroded contacts on the plug or socket of the battery pack<\/li>\n<li>Corroded contacts on the plug or socket of the motor<\/li>\n<li>Faulty connection\/ loose contact on motor plug<\/li>\n<li>With standard display loose contact\/ defect at the plug of the display<\/li>\n<li>On older eBikes, e.g. <a href=\"https:\/\/www.youmo.ch\/en\/go-swissdrive-bikebus-system-youmo-becomes-successor-for-spare-parts-and-repairs-in-switzerland-and-germany\/e-bike-brands-and-models-with-go-swissdrive\/bulls\/\" target=\"_blank\" rel=\"noopener\">Bulls<\/a>, faulty connection at the connection contacts in the frame (near the bottom bracket).<\/li>\n<li>Faulty motor cable<\/li>\n<\/ol>\n<p>The first step in troubleshooting is a visual inspection of all plug connections and contacts. It is also important to check the socket on the battery, see 1.A continuity check of the individual cables can help to determine the cause. The cables should also be checked for possible loose contacts. The cause of the fault can be determined with a high degree of certainty by cross-swapping with functioning components. You can have the cross-replacement carried out by your dealer or YouMo.    <\/p>\n<h4 style=\"font: var(--the7-h5-font); text-decoration: var(--the7-h5-text-decoration);\">Error code EC-64<\/h4>\n<div>The EC-64 error is very similar to the EC-22. The troubleshooting procedure is the same. However, it is also possible that the motor is defective. If the cross-exchange reveals the motor as the source of the fault, it must be sent in for repair.<\/div>\n<div> <\/div>\n<div>If the battery indicator is not displayed (empty display), then the cause lies in the battery.<\/div>\n<\/div>\n<div>\n<h4 style=\"font: var(--the7-h5-font); text-decoration: var(--the7-h5-text-decoration);\">Error code EC-0<\/h4>\n<div>The EC-0 error means that the display is not receiving signals from the engine. The most common reason is that the motor connector has not been plugged into the wiring harness or has come loose. Another possible reason may be that an incorrect parameter set has been programmed on the motor. If the motor is defective and can no longer communicate with the display, this error is also indicated on the display.<\/div>\n<\/div>\n<h3 style=\"font: var(--the7-h4-font); font-style: normal; font-variant-caps: normal; text-transform: none; letter-spacing: normal; word-spacing: 0px; text-decoration: none;\">Display error<\/h3>\n<div>\n<div>The most common display error codes are D300 and D304.<\/div>\n<h4 style=\"font: var(--the7-h5-font); text-decoration: var(--the7-h5-text-decoration);\">Error code D300<\/h4>\n<p>The D300 error indicates an internal memory error. Often we can fix this error. Dazu m\u00fcssen Sie uns Ihr Display zur Neuprogrammierung zusenden. <\/p>\n<h4 style=\"font: var(--the7-h5-font); text-decoration: var(--the7-h5-text-decoration);\">Error code D304<\/h4>\n<p>Error D304 means that the internal battery of the display must be replaced. Zu diesem Zweck muss das Geh\u00e4use des Displays demontiert werden. Zu diesem Zweck muss das Geh\u00e4use des Displays demontiert werden. <\/p>\n<\/div>\n<h3 style=\"font: var(--the7-h4-font); font-style: normal; font-variant-caps: normal; text-transform: none; letter-spacing: normal; word-spacing: 0px; text-decoration: none;\">Motor error<\/h3>\n<div><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">We know the errors and are working on the error description. If you need an answer quickly, just contact us!<\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\"> <\/span><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-91a84bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"91a84bc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e32a677\" data-id=\"e32a677\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f5233c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f5233c8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-508a43e\" data-id=\"508a43e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d45ce5 elementor-widget elementor-widget-heading\" data-id=\"8d45ce5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Problems with the display<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ba338a elementor-widget elementor-widget-text-editor\" data-id=\"3ba338a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>The display cannot be switched on<\/h3>\n<div>If you have problems switching on the display of your Go SwissDrive eBike system, this can be caused by various reasons. One of the most common causes is an inadequate cable connection or a damaged plug. To check this, we recommend that you carefully check all cable connections and plugs and replace them if necessary. As the battery plug is magnetic, metal shavings may be attracted to the plug, which will then be deposited on the socket of the battery housing. Therefore, check the battery plug and socket for this type of deposit and clean it carefully if necessary. If you still have problems after following these steps, please contact our <a href=\"https:\/\/shop.youmo.ch\/service-formular\" target=\"_blank\" rel=\"noopener\">technical support (CH)<\/a>, who will be happy to help you.<\/div>\n<div> <\/div>\n<h3>Pressing individual buttons on the EVO display has no effect<\/h3>\n<div>A known bug is that the EVO display can be turned on, but individual buttons no longer work. This may be due to incompatibility of the display with the docking station or a damaged docking station. To determine the cause, you should compare the part numbers of the display and the docking station. See the table below for instructions. If the display and docking station are compatible, but certain buttons do not work, you will need to replace the docking station. You can find the right product in our webshop, either here for <a href=\"https:\/\/shop.youmo.ch\/shop\/go-swissdrive-dockingstation-fur-evo-display-can-6183?category=106&amp;search=display#attr=1546,1547,1548,1549\" target=\"_blank\" rel=\"noopener\">CAN-Bus displays<\/a> or for Bikebus displays up to 2015 or <a href=\"https:\/\/shop.youmo.ch\/shop\/go-swissdrive-dockingstation-fur-evo-display-bikebus-ab-2016-5726?category=106&amp;search=display#attr=1443,1445,1447,1449\" target=\"_blank\" rel=\"noopener\">Bikebus displays from 2016<\/a>. <\/div>\n<div><b>Important<\/b>: We have found that there are displays that work, but that destroy the functionality of docking stations. It can happen that individual buttons no longer work after a short time after replacing the docking station. We suspect that this is due to defective protective elements in the display electronics. We were able to identify the fault by measuring the impedance between the contact of the remote pin and the battery and bike bus pin. If this is significantly lower than 70k ohms, we suspect that the display will destroy new docking stations again. We therefore recommend sending the docking station together with the display for testing if it is defective. Otherwise we cannot accept any guarantee for defects.<\/div>\n<div> <\/div>\n<div>\n<h3>Pressing individual keys on the standard display has no effect<\/h3>\n<p>If certain keys no longer work on the Go SwissDrive Standard display, the only option is to replace the display. It can be replaced with an <a href=\"https:\/\/shop-de.youmo.ch\/shop\/go-swissdrive-evo-display-bikebus-inkl-dockingstation-6171?category=117#attr=1531,1533,1534,1536\">EVO display with docking station<\/a>. Additionally you need an adapter plug, because the EVO displays use a different plug. When changing, it is important to note whether a brake switch for recuperation has also been installed on your eBike. In this case, you will need a special adapter plug if you want to continue using this feature.<\/p>\n<\/div>\n<h3>Display fogs up<\/h3>\n<div>\n<p>The Go SwissDrive EVO display is basically protected from rain, moisture and snow and the housing is sealed. In rare cases, however, the display may still fog up. A possible cause for this can be that the display is exposed to humidity for a longer period of time at changing temperatures, and air with higher humidity is drawn in due to different pressure conditions indoors and outdoors. Since cold air can absorb less water than warm air, the display can then mist up. A good way to remedy this is to place the display in a container of rice in a warm place, for example, and the rice will absorb the moisture. <\/p>\n<p><strong>As a preventive measure, you can also simply remove the display from the docking station if you leave it outside for a longer period of time. <\/strong><\/p>\n<\/div>\n<h3 style=\"font: var(--the7-h3-font); font-style: normal; font-variant-caps: normal; text-transform: none; letter-spacing: normal; word-spacing: 0px; text-decoration: none;\">The display shows an incorrect indication on the screen and possibly not all keys work correctly anymore<\/h3>\n<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">If the display shows a faulty indication on the screen, sometimes the screen displays overlap when you press the menu key, it is possible that the file system of the display is damaged. In addition, sometimes the display can be switched on but not switched off. <\/span><\/p>\n<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">We can try to update the software of the display and restore the file system. Please send us, YouMo, the display for this purpose. Please use our <\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration); font-variant-ligatures: normal; orphans: 2; widows: 2;\">our <\/span><span style=\"font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; orphans: 2; widows: 2;\"><a href=\"https:\/\/shop.youmo.ch\/service-formular\">repair and service form<\/a><\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration); font-variant-ligatures: normal; orphans: 2; widows: 2;\">.<\/span><\/p>\n<h3>The display shows an empty battery even though it is charged.<\/h3>\n<div>\n<p>If the display shows an empty battery even though it is charged, the state of the battery is not transmitted to the display. This can have various causes.<\/p>\n<p>First, you should check if you have replaced any of the components in the system such as the display, docking station, battery or cable harness. Maybe one of the components is not compatible with each other?<\/p>\n<p>If you have exchanged components and do not know if they are compatible, please send us via<span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\"> <\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration); font-variant-ligatures: normal; orphans: 2; widows: 2;\">our <\/span><span style=\"font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; orphans: 2; widows: 2;\"><br \/>\n  <a href=\"https:\/\/shop.youmo.ch\/service-formular\">repair and service form<\/a><br \/>\n<\/span> Photos of the product labels of all components .<\/p>\n<p>Furthermore, you should check if your engine is supported and any other error is shown on the display.<\/p>\n<p>A common cause is a faulty connection starting from the connector on the battery.<\/p>\n<p>Very small metal chips are often deposited here. Please check the socket and the plug for such residues.  <b>Attention, they are often very small.<\/b><\/p>\n<p>Often the battery plug is also not fully inserted into the connector. One reason for this may be that the length of the battery cable is too long or too short. The length of the battery cable should be adjusted so that the battery plug is fully attracted by the magnets in the plug. To check for proper fit, once the battery connector is engaged, grasp the handle firmly on the left and right and wiggle it. If the plug is slightly misaligned, adjust the position of the plug slightly. You can usually do this via the cable&#8217;s attachment points on the frame.<\/p>\n<p>If these measures do not bring any improvement, contact your dealer. This person may be able to perform a cross swap with working components. If you don&#8217;t have a dealer near you, contact us and we&#8217;ll see if we can find a solution.<\/p>\n<\/div>\n<h3>The odometer on the EVO display is no longer updated<\/h3>\n<p>It is unusual that the display is no longer updated. It may be that the file system has an error.<\/p>\n<p>We can try to repair and reset the file system. To do this, you have to send the display to YouMo. <span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">Contact us via <\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration); font-variant-ligatures: normal; orphans: 2; widows: 2;\">our <\/span><a style=\"font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; font-variant-ligatures: normal; orphans: 2; widows: 2;\" href=\"https:\/\/shop.youmo.ch\/service-formular\" target=\"_blank\" rel=\"noopener\">repair and service form<\/a><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration); font-variant-ligatures: normal; orphans: 2; widows: 2;\">  and make your request. We will then send you a repair order and a delivery bill.<\/span><\/p>\n<h3>EVO display has loose contact<\/h3>\n<div>\n<p>A loose contact between the EVO display and docking station shows that, among other things, the display briefly turns off while driving or the display can only be turned on when pressure is applied to the display or it is twisted sideways.<\/p>\n<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">First<\/span> <span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">of all, you should ensure that there is no contamination between the display and the docking station.<\/span> Corroded contacts on the display or docking station are a common cause.<span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\"> To solve the problem, you can try cleaning the contacts on the display and the docking station<\/span> <span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">with a fiberglass brush.<\/span><\/p>\n<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">If the problem persists, it could be that the display or docking station contacts are damaged.<span style=\"font-family: Roboto, sans-serif;\"> If you are unsure, <\/span><\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">you can send us photos for evaluation or both parts for inspection. <\/span> <\/p>\n<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">In most of these cases, we can repair the display and docking station or replace the back of the display. <\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">M<\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">elde about <\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration); font-variant-ligatures: normal; orphans: 2; widows: 2;\">our <\/span><a style=\"font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; font-variant-ligatures: normal; orphans: 2; widows: 2;\" href=\"https:\/\/shop.youmo.ch\/service-formular\" target=\"_blank\" rel=\"noopener\">repair and service form<\/a><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration); font-variant-ligatures: normal; orphans: 2; widows: 2;\">  and make your request. We will then send you a repair order and a delivery bill.<\/span><\/p>\n<\/div>\n<h3>Display or docking station defective? Check compatibility <\/h3>\n<p data-start=\"295\" data-end=\"447\">Not sure which model you have or which version fits?<\/p>\n<p data-start=\"449\" data-end=\"622\">Kein Problem \u2013 ein Blick auf die R\u00fcckseite deines Displays oder der Docking-Station hilft dir weiter.<br data-start=\"550\" data-end=\"553\">Dort findest du eine Etikette mit einer oder beiden dieser Nummern:<\/p>\n<ul data-start=\"623\" data-end=\"696\">\n<li data-start=\"623\" data-end=\"658\">\n<p data-start=\"625\" data-end=\"658\"><strong data-start=\"625\" data-end=\"656\"><br \/>Go SwissDrive article number<\/strong><\/p>\n<\/li>\n<li data-start=\"659\" data-end=\"696\">\n<p data-start=\"661\" data-end=\"696\"><strong data-start=\"661\" data-end=\"696\">Manufacturer number from Marquardt<\/strong><\/p>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-20786 size-medium\" src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/08\/Etikette-GoSwissdrive-Display-357x500.png\" alt=\"Check display Go SwissDrive compatibility\" width=\"357\" height=\"500\" srcset=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/08\/Etikette-GoSwissdrive-Display-357x500.png 357w, https:\/\/www.youmo.ch\/wp-content\/uploads\/2025\/08\/Etikette-GoSwissdrive-Display.png 567w\" sizes=\"(max-width: 357px) 100vw, 357px\" \/><\/p>\n<p data-start=\"698\" data-end=\"822\">It&#8217;s best to send us one of these numbers so we can tell you exactly which model you have and what is compatible with it.<\/p>\n<p data-start=\"698\" data-end=\"822\"><a class=\"maxbutton-1 maxbutton maxbutton-jetzt-im-ch-shop-ansehen-kinekt\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/shop.youmo.ch\/service-formular\"><span class='mb-text'>Request Go SwissDrive CH<\/span><\/a><\/p>\n<p><a class=\"maxbutton-2 maxbutton maxbutton-jetzt-im-de-shop-ansehen-kinekt\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/shop-de.youmo.ch\/service-formular-de\"><span class='mb-text'>Anfrage Go SwissDrive DE &amp; EU<\/span><\/a><\/p>\n<table width=\"534\">\n<tbody>\n<tr>\n<td width=\"141\"> <\/td>\n<td width=\"141\"><strong>Item number Go SwissDrive Otem number<\/strong><\/td>\n<td width=\"252\"><strong> Marquardt<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Generation<\/strong><\/td>\n<td colspan=\"2\"><strong>Display BikeBus<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>to 2015<\/strong><\/td>\n<td>2973-671-50-841000<\/td>\n<td>4300.0301-01<\/td>\n<\/tr>\n<tr>\n<td><strong>from 2016<\/strong><\/td>\n<td>2973-671-50-873000<\/td>\n<td>4300.0301-02<\/td>\n<\/tr>\n<tr>\n<td> <\/td>\n<td> <\/td>\n<td> <\/td>\n<\/tr>\n<tr>\n<td><strong>Generation<\/strong><\/td>\n<td colspan=\"2\"><strong>Docking station BikeBus<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>to 2015<\/strong><\/td>\n<td>2973-671-50-843000<\/td>\n<td>4302.0301-00<\/td>\n<\/tr>\n<tr>\n<td><strong>to 2015<\/strong><\/td>\n<td>2973-671-50-844000<\/td>\n<td>4302.0303-00<\/td>\n<\/tr>\n<tr>\n<td><strong>to 2015<\/strong><\/td>\n<td>2973-671-50-845000<\/td>\n<td>4302.0302-00<\/td>\n<\/tr>\n<tr>\n<td><strong>to 2015<\/strong><\/td>\n<td>2973-671-50-846000<\/td>\n<td>4302.0304-00<\/td>\n<\/tr>\n<tr>\n<td><strong>to 2015<\/strong><\/td>\n<td>2973-671-50-849000<\/td>\n<td>4302.0312-00<\/td>\n<\/tr>\n<tr>\n<td colspan=\"3\"> <\/td>\n<\/tr>\n<tr>\n<td><strong>from 2016<\/strong><\/td>\n<td>2973-671-50-875000<\/td>\n<td>4302.0301-01<\/td>\n<\/tr>\n<tr>\n<td><strong>to 2016<\/strong><\/td>\n<td>2973-671-50-876000<\/td>\n<td>4302.0303-01<\/td>\n<\/tr>\n<tr>\n<td><strong>from 2016<\/strong><\/td>\n<td>2973-671-50-877000<\/td>\n<td>4302.0302-01<\/td>\n<\/tr>\n<tr>\n<td><strong>from 2016<\/strong><\/td>\n<td>2973-671-50-878000<\/td>\n<td>4302.0304-01<\/td>\n<\/tr>\n<tr>\n<td><strong>from 2016<\/strong><\/td>\n<td>2973-671-50-879000<\/td>\n<td>4302.0312-01<\/td>\n<\/tr>\n<tr>\n<td> <\/td>\n<td> <\/td>\n<td> <\/td>\n<\/tr>\n<tr>\n<td><strong>Generation<\/strong><\/td>\n<td colspan=\"2\"><strong>Display CAN-Bus<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>from 2018<\/strong><\/td>\n<td>0941-100-00-001000<\/td>\n<td>4300.0321.01XX<\/td>\n<\/tr>\n<tr>\n<td> <\/td>\n<td> <\/td>\n<td> <\/td>\n<\/tr>\n<tr>\n<td><strong>Generation<\/strong><\/td>\n<td colspan=\"2\"><strong>Docking station CAN-Bus<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>from 2018<\/strong><\/td>\n<td> <\/td>\n<td>04302.0322-00<\/td>\n<\/tr>\n<tr>\n<td><strong>from 2018<\/strong><\/td>\n<td> <\/td>\n<td>04302.0322-01<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6da8d80 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6da8d80\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5b666da\" data-id=\"5b666da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cd10c9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cd10c9b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d281226\" data-id=\"d281226\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8913eb elementor-widget elementor-widget-heading\" data-id=\"a8913eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Problems with battery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1920c3d elementor-widget elementor-widget-heading\" data-id=\"1920c3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The capacity of the battery has decreased considerably and only lasts a few kilometers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32037fa elementor-widget elementor-widget-text-editor\" data-id=\"32037fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">We know the error and are working on the error description. If you need an answer quickly, just contact us!<\/span>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fd3790 elementor-widget elementor-widget-button\" data-id=\"9fd3790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/shop.youmo.ch\/shop\/category\/e-bike-akku-132\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Go SwissDrive batteries - Germany<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4003f5 elementor-widget elementor-widget-button\" data-id=\"c4003f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/shop-de.youmo.ch\/shop\/category\/e-bike-akku-de-130\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Go SwissDrive batteries - Germany<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28e2c80 elementor-widget elementor-widget-heading\" data-id=\"28e2c80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The battery cannot be charged<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1381e8 elementor-widget elementor-widget-text-editor\" data-id=\"a1381e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">We know the error and are working on the error description. If you need an answer quickly, just contact us!<\/span>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8ce8a7 elementor-widget elementor-widget-heading\" data-id=\"d8ce8a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The display shows an empty battery. However, the battery has been charged<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bc5f33 elementor-widget elementor-widget-text-editor\" data-id=\"2bc5f33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">We know the error and are working on the error description. If you need an answer quickly, just contact us!<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-768a05e elementor-widget elementor-widget-heading\" data-id=\"768a05e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The battery goes into short circuit mode<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce92101 elementor-widget elementor-widget-text-editor\" data-id=\"ce92101\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If your battery goes into short-circuit mode, it means that it has automatically cut off the power and voltage supply to the system due to excessive electricity flow. This is indicated by flashing LEDs on the battery when you press the button on the battery. This is a protection mode of the battery, whereby it no longer outputs voltage. The reason for this can be a temporary or permanent fault in the wiring harness or a defective motor.<\/p>\n<p>To verify the problem, you can reset the battery. To do this, press and hold the button on the battery for about 10 seconds until the second LED on the battery lights up. Then reconnect the battery and press the button on the battery. This restarts the battery. If the problem was temporary, the LEDs light up one after the other. If the problem is permanent, all LEDs light up in parallel and the battery of your eBike has gone into short-circuit mode again. In this case, you should contact your specialist dealer or YouMo to have a repair carried out.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58380e7 elementor-widget elementor-widget-heading\" data-id=\"58380e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The capacity indicator on the battery decreases after a few days without me using the E-Bike <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef8169e elementor-widget elementor-widget-text-editor\" data-id=\"ef8169e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If this occurs, it is very likely that the cells of the battery are faulty. . In this case, you should stop using the battery and contact your specialist dealer or YouMo to have it repaired.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-853209a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"853209a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6475de2\" data-id=\"6475de2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e89b20 elementor-widget elementor-widget-heading\" data-id=\"9e89b20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Specific problems with the Go SwissDrive CAN bus system<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-276334f elementor-widget elementor-widget-text-editor\" data-id=\"276334f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Go Swissdrive CAN bus system in e-bikes enables communication between various electronic control units, such as the motor, the battery, the display and in some cases also with the lighting. The Go SwissDrive CAN bus system differs in system behavior from the Bikebus system. In contrast to the Bikebus system, where the information between the individual components is transmitted via one line, in the CAN system it is transmitted differentially via 2 lines. With the CAN system, there is no master that controls the communication between the motor, battery and display, as with the Bikebus system. However, with the Go SwissDrive system, the engine collects the information on the bus system and sends it to the display or service tool. Among other things, this has an influence on the behavior in the event of faults in the system.<\/p><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e27da68 elementor-widget elementor-widget-heading\" data-id=\"e27da68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The +\/- buttons on the EVO display do not work AND the battery level is not displayed<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a9f18f elementor-widget elementor-widget-text-editor\" data-id=\"2a9f18f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If the display can be switched on, but the +\/- keys on the display do not work and the<span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">display does not show the battery status<\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">, the display is not receiving information from the motor <\/span>.  <\/p>\n<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">A possible reason can be a disturbed connection in the communication between display and motor. The cause may be a defective cable or a defective plug. However, it is also possible that the electronics of the motor are defective.  <\/span><\/p>\n<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">Contact your dealer or us for locating and fixing the error.<\/span><\/p>\n<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">If you have the opportunity for a cross-swap of the components, you can narrow down the source of the error. Another way to locate the source of the fault is to measure through the wiring harness. If you can narrow down the source of the error, you can contact us regarding the repair or replacement part. We can replace the wiring harness or connector. If you have located the engine as the source of the fault, we can repair the engine.  <\/span><\/p>\n<p>If you are unsure which components are faulty or you do not have the option of a cross replacement, please contact us using our repair and<a href=\"https:\/\/shop.youmo.ch\/service-formular\"> service form (CH)<\/a> &amp; repair and<a href=\"https:\/\/shop-de.youmo.ch\/service-formular-de\"> service form (EU)<\/a> We will then send you a repair order and a delivery bill. You are also welcome to bring us your complete eBike for inspection<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d5fd11 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d5fd11\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8235c5b\" data-id=\"8235c5b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bdb40b7 elementor-widget elementor-widget-heading\" data-id=\"bdb40b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Specific problems with the Go SwissDrive ANT+ system<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-680c37a elementor-widget elementor-widget-heading\" data-id=\"680c37a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The display can be connected to the battery. The motor does not provide support or only for a short time.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-694acd8 elementor-widget elementor-widget-text-editor\" data-id=\"694acd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If the display can be connected (paired) to the battery but the motor does not support it or only supports it for a short time, there may be various reasons for this.&nbsp;<\/p>\n<p>1. the battery of your eBike is defective or not compatible with the ANT+ system<\/p>\n<p>2. the motor is defective<\/p>\n<p>3. the display is defective<\/p>\n<p>To find the cause of the problem, you can put the battery into emergency mode. The display has no function and the motor supports in &#8220;Normal&#8221; mode.<\/p>\n<p>To put the&nbsp; battery into emergency mode, proceed as follows&nbsp;:<\/p>\n<p>Press the ON button on the battery for longer than 15 seconds. Until the 3rd LED lights up. Then release the ON button again.<\/p>\n<p>If 4 LEDs then light up continuously, the system is in emergency driving mode.<\/p>\n<p>Then carry out a test drive. If the motor is supported correctly, the fault lies in the connection between the display and the battery.<\/p><p>New displays cannot be provided by YouMo. We can supply ANT+ batteries at&nbsp;.<\/p>\n<p>If the motor does not support at all, the fault may lie in the battery or motor.<\/p>\n<p>We can investigate whether the fault lies in the battery or motor. To do this, you need both&nbsp;<span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-decoration: var(--the7-base-text-decoration); text-transform: var(--the7-base-text-transform); word-spacing: normal;\">about our&nbsp;<\/span><a href=\"https:\/\/shop.youmo.ch\/shop\/category\/go-swissdrive-service-108\" style=\"font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal;\">spare parts and repair service for existing Go SwissDrive systems<\/a>&nbsp;<span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal;\">to us.<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal;\">We also offer the option of converting the ANT+ into a Bikebus system. You can find the details in the section below.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f2182f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f2182f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-98db708\" data-id=\"98db708\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab34e7b elementor-widget elementor-widget-heading\" data-id=\"ab34e7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"elementor-heading-title elementor-size-default elementor-inline-editing pen\" data-elementor-setting-key=\"title\" data-pen-placeholder=\"Eingabe hier...\" style=\"clear: none;font: var(--the7-h2-font)\">Preventive measures to avoid electrical problems and defects<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a1d370 elementor-widget elementor-widget-text-editor\" data-id=\"7a1d370\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can help prevent electrical problems and defects yourself.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c08590f elementor-widget elementor-widget-heading\" data-id=\"c08590f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact problems on the battery<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eeefcf7 elementor-widget elementor-widget-text-editor\" data-id=\"eeefcf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contact problems on the battery often occur with the Go SwissDrive system due to small metal chips or very small metallic objects. In most cases, these come to the battery through the magnetic charging plug. Please make sure that you do not leave your charging plug on the ground. It thus collects very small metallic objects, such as metal shavings, and transfers them to the battery&#8217;s charging socket during charging.  <\/p>\n<p>Another reason for contact problems on the battery arises from water. This case can occur when the eBike is standing in the rain and the battery pack has been removed from the eBike. It may happen that water collects in the plug due to the rain. If the plug is then inserted into the socket on the battery, the battery may short-circuit and the contacts may burn. You can prevent this by freeing the battery plug from the water. Often, a shake down is all that is needed to remove the water.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec8682c elementor-widget elementor-widget-heading\" data-id=\"ec8682c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Electrical defects due to plugging and unplugging of connectors<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8d1c7d elementor-widget elementor-widget-text-editor\" data-id=\"b8d1c7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Electrical defects in the eBike system can be caused by plugging and unplugging contacts when the display u.o. battery is switched on.&nbsp;<\/p>\n<p>There are several plug connections in the Go Swissdrive system:<\/p>\n<p>Motor connector (connection between motor and wiring harness)<\/p>\n<p>Battery connector (connection between wiring harness and battery)<\/p>\n<p>Display connector (connection between cable harness and display\/docking station)<\/p>\n<p><b>Please make sure that the system is de-energized before disconnecting any of the connectors. Turn off the display and\/or put the battery into sleep mode. Note that the harness carries a voltage even when the display is off.&nbsp;<\/b><\/p><p><b>With the CAN system, unplugging a connector that is not de-energized can cause the electronics in the motor to malfunction. Especially<\/b><\/p><p>With all Go SwissDrive batteries known to us, you can put the battery into sleep mode by pressing and holding the button on the battery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff44f6a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff44f6a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f55671c\" data-id=\"f55671c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e7bd2b elementor-widget elementor-widget-heading\" data-id=\"8e7bd2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Other Problems<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b0e874 elementor-widget elementor-widget-heading\" data-id=\"6b0e874\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"> Cracking in the area of the rear wheel while riding<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1f1a9b elementor-widget elementor-widget-text-editor\" data-id=\"d1f1a9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>While riding your E-bike, you may experience a crackling noise. This can have many different causes and the location of the crackling is often difficult to find. Es gibt jedoch einige typische Anzeichen, die dir helfen k\u00f6nnen, die Ursache des Problems zu bestimmen.<\/p>\n<p><b>A distinction is made between the following phenomena:<\/b><\/p>\n<ol>\n<li>Occasional occurrence of the cracking sound<\/li>\n<li>Constant occurrence of cracking<\/li>\n<li>Cracking only under load<\/li>\n<li>Cracking when turning the rear wheel without load<\/li>\n<li>Cracking when turning the pedals without load<\/li>\n<li>Cracking when pedaling with load<\/li>\n<li>Time of occurrence of the cracking noise\n<ol style=\"list-style-type: lower-alpha;\">\n<li>After the first several hundred kilometers of use<\/li>\n<li>Only when cornering, mostly in one direction<\/li>\n<li>After a certain period of driving (e.g. after 20-30 minutes)<\/li>\n<li><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">After a longer period of use (several thousand kilometers)<\/span><\/li>\n<li>When the temperature changes (cold to warm, warm to cold)<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><b>Possible causes for the cracking can be:<\/b><\/p>\n<ol style=\"list-style-type: upper-alpha;\">\n<li>Spokes slightly loose or different spoke tension <span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">(1, 2, 3, 7a-d)<\/span><\/li>\n<li>Screws on the motor housing slightly loose (1, 2, 3, 6, 7a-c)<\/li>\n<li>Worn pawls of the freewheel (1, 2, 4-6, 7c-e)<\/li>\n<li>Dirt and\/or grease on the freewheel that has hardened and latches that will sometimes be stuck (1-6, 7c-e)<\/li>\n<li>Chain that has lengthened due to use (1, 2, 5, 6, 7d)<\/li>\n<li>Interlocking for freewheel on motor that are worn (1, 2, 4-6, 7c-e)<\/li>\n<li>Bearings in the motor that are worn (1, 2, 6, 7 7c-e)<\/li>\n<li>Bearings in bottom bracket worn out (1-3, 6, 7c-e)<\/li>\n<li>Heavily soiled rear derailleur (1, 2, 5, 6, 7d-e)<\/li>\n<\/ol>\n<div>Depending on your level of knowledge, you can<span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">fix<\/span> <span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">causes A-E, H and I <\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">yourself or the dealer you trust<\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\"> <\/span>.<\/div>\n<div>Bei den F\u00e4llen F und G musst du den Motor oder das komIn cases F and G, you may need to send the motor or the complete rear wheel to YouMo. pletter Hinterrad zu YouMo einsenden.<\/div>\n<p><b>To prevent cracking, we recommend that you have your eBike serviced regularly or have it serviced by your dealer.<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6f6285 elementor-widget elementor-widget-heading\" data-id=\"e6f6285\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pedals can be partially pedaled<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46f2a2e elementor-widget elementor-widget-text-editor\" data-id=\"46f2a2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If the pedals can be partially pedaled there is probably a defect in the freehub cassette body of your eBike. <strong>We strongly recommend that you stop riding to avoid damage to the motor.<\/strong> The freehub cassette body should be removed and replaced by a specialist dealer. If you are technically experienced, you can also remove and replace it yourself. You can buy spare parts for this in our online shop. It is also important to check the gearing on the motor where the pawls of the body engage for damage. Often, pedaling is preceded by a clicking noise in the area of the rear wheel. <span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">We have created a separate section for this in the FAQ. <\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">Early maintenance of your electric bike will prevent major damage to the motor. <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51a50a4 elementor-widget elementor-widget-heading\" data-id=\"51a50a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Compatibility between ANT+ and Bikebus System\/ Conversion from ANT+ to Bikebus<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b85b7e1 elementor-widget elementor-widget-text-editor\" data-id=\"b85b7e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Some eBike manufacturers have installed the Go Swissdrive system with the ANT+ communication system. The ANT+ is contrary to the wired Bikebus system, a wireless transmission system.  <\/p>\n<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">In the ANT+ system, the heart is built into the battery.<\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\"> It is <\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">connected to the motor via a cable and controls it.<\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\"> <\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">The display is connected to the battery via the ANT+ wireless connection. ANT+ and  <\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">Bikebus system are not compatible with each other and the components can not be interchanged.  <\/span><\/p>\n<p>If you want to convert your eBike from ANT+ to the Bikebus system, a conversion is required that includes the following:<\/p>\n<ul>\n<li>Reprogramming the motor<\/li>\n<li>Replacing the wiring harness<\/li>\n<li>Complement with a compatible display<\/li>\n<\/ul>\n<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">However, there is a limitation in compatibility. Since the existing battery cannot communicate with the Bikebus system, the capacity of the battery is not shown on the display. If you want this conversion, you can have it done by us or by an authorized dealer who has experience with the Go SwissDrive system.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe51b13 elementor-widget elementor-widget-heading\" data-id=\"fe51b13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The Go SwissDrive app is no longer available in the app store<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e93aceb elementor-widget elementor-widget-text-editor\" data-id=\"e93aceb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Go SwissDrive app for iPhone and Android was developed by the company Go SwissDrive and was available in the app stores.<br \/>For Android it is still available on the Google Playstore. For the iPhone version it was taken off the app store. Probably because the app has not been updated and is no longer compatible with the current IOS.<br \/>We are not the legal successor of Go SwissDrive and have no influence on the availability of the Go SwissDrive app.<\/p>\n<p>The usefulness of the original app was limited from our point of view, which is why we are not currently focusing on it. If that changes in the future, we would communicate that here. If you have specific suggestions about the app and its functionalities, feel free to contact us via our contact form.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-249256a elementor-widget elementor-widget-heading\" data-id=\"249256a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The E-Bike suddenly stops while riding<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d35129 elementor-widget elementor-widget-text-editor\" data-id=\"1d35129\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The sudden shutdown of the eBike can have various causes, which can vary depending on the occurrence of the fault:<\/p>\n<ol>\n<li>\n<p><strong>Under heavy load or after a certain time:<\/strong><\/p>\n<p><strong>Possible cause:<\/strong> A defective battery.<\/p>\n<\/li>\n<li>\n<p><strong>The eBike can then be switched on again and continues to ride for a certain period of time:<\/strong><\/p>\n<p><strong>Possible causes:<\/strong> This problem can be caused by several factors, including:<\/p>\n<ul>\n<li>Fault in the wiring harness or plug connectors.<\/li>\n<li>A defective battery.<\/li>\n<li>A defective motor.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>The eBike can only be switched on again with difficulty, possibly only by reconnecting and disconnecting the battery or the cable connections:<\/strong><\/p>\n<p><strong>Possible causes:<\/strong> This problem is often due to faults in the wiring harness or connectors.<\/p>\n<\/li>\n<\/ol>\n<p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">To narrow down the source of error here,&nbsp;<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">recommended<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">&nbsp;to carry out a cross-exchange of the components<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">.&nbsp;<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">Contact your dealer or us to locate and rectify the fault.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a074fa7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a074fa7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a78173\" data-id=\"1a78173\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-042525b elementor-widget elementor-widget-heading\" data-id=\"042525b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Guides and instructions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86b7e01 elementor-widget elementor-widget-heading\" data-id=\"86b7e01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conversion of standard display to EVO display<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3107d3b elementor-widget elementor-widget-text-editor\" data-id=\"3107d3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dismantling the old standard display<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">Loosen the screwable plug on the current display and remove it.<\/span><\/li>\n<li><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">Remove the old display from the handlebars by loosening the Phillips screw and carefully pulling the display off. The tab is flexible enough for this. <\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">Mounting the new display<\/span>\n<ul>\n<li><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">&nbsp;Attach the docking station of the new display directly to the stem using the two screws. Use an Allen key for this. <\/span><\/li>\n<li><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">Fix the control unit of the new display to the handlebars with a screw, also using an Allen key.<\/span><\/li>\n<\/ul>\n<\/li>\n<li>Connecting the adapter cable\n<ul>\n<li><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">Connect the supplied adapter cable to the frame cable on the one hand<\/span><\/li>\n<li>Note &nbsp;the shape of the plug. Push the plug of the adapter cable onto the socket on the frame cable&nbsp;first a few millimeters apart Screw the plug and socket together using the wheel nut <\/li>\n<li>Plug the other end of the adapter cable into the docking station cable.<\/li>\n<\/ul>\n<\/li>\n<li>Display mounting\n<ul>\n<li>Place the new display so that it is facing you in the direction of travel and slide it onto the docking station until it clicks securely into place.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16602fe elementor-widget elementor-widget-heading\" data-id=\"16602fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How do I correctly determine the tire circumference of my eBike?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8aae97 elementor-widget elementor-widget-text-editor\" data-id=\"b8aae97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Preparation<\/strong>: Make sure your bike or eBike is in an upright position and the weight is evenly distributed on both tires. Make sure the tires are fully inflated to get accurate measurements.<\/p>\n<p><strong>Marking on the tire<\/strong>: Find a spot on the tire where you can make a mark. This can be, for example, a certain point on the tire or the place where the valve is located.<\/p>\n<p><strong>Ground mark<\/strong>: Make a mark on the ground directly under the selected location on the tire. For example, you can use an adhesive strip or a piece of chalk.<\/p>\n<p><strong>Initial position<\/strong>: Make sure that the valve is positioned at the selected mark on the floor.<\/p>\n<p><strong>Roll the eB<\/strong>ike: Roll the eBike forward until the valve reaches the mark on the ground again. Make sure that the bike goes straight while rolling and does not lurch.<\/p>\n<p><strong>Mark on the floor<\/strong>: Make another mark on the floor once the valve has returned to the starting position.<\/p>\n<p><strong>Measure the distance<\/strong>: Measure the distance between the two floor markings. Use a tape measure or folding rule to determine the exact distance. The measured distance between the floor markings corresponds to the tire circumference of your eBike.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e196fa elementor-widget elementor-widget-heading\" data-id=\"9e196fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How do I measure the wiring harness?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c138052 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c138052\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-31acce4\" data-id=\"31acce4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a8dcf9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8a8dcf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal;\">Are you having problems with the wiring harness of your e-bike? In order to help you effectively, we need some information from you, including the dimensions of the wiring harness. <\/span><\/p>\n<h4>What you need for the wiring harness measurement<\/h4>\n<ol>\n<li>A yardstick<\/li>\n<li>A cord\/flexible strap at least the length of the bike<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-af6d40c\" data-id=\"af6d40c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3395f38 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"3395f38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"342\" height=\"315\" src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2024\/10\/massstab-und-schnur_fuer_kabelbaum_vermessung.png\" class=\"attachment-medium size-medium wp-image-15127\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6983681 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6983681\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fc813c5\" data-id=\"fc813c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e696ed elementor-widget elementor-widget-text-editor\" data-id=\"0e696ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"margin-bottom: var(--the7-h4-spacing); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; text-transform: none; letter-spacing: normal; word-spacing: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"color: var(--the7-h4-color);\">Correctly identify wiring harness sections<\/span><\/h4>\n<p>Locate and mark the various sections of the wiring harness to be measured.<\/p>\n<p><strong><span style=\"color: #ffcc00;\">1. display cable<\/span> <\/strong><\/p>\n<p><strong><span style=\"color: #ff0000;\">2. battery plug<\/span> <\/strong><\/p>\n<p><strong><span style=\"color: #339966;\">3. branching wiring harness<\/span>   <\/strong><\/p>\n<p><strong><span style=\"color: #0000ff;\">4. light cable<\/span><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-332cc10 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"332cc10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"534\" height=\"511\" src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2024\/10\/vermessung_kabelbaum.png\" class=\"attachment-large size-large wp-image-15131\" alt=\"\" srcset=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2024\/10\/vermessung_kabelbaum.png 534w, https:\/\/www.youmo.ch\/wp-content\/uploads\/2024\/10\/vermessung_kabelbaum-500x478.png 500w\" sizes=\"(max-width: 534px) 100vw, 534px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e75c731\" data-id=\"e75c731\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5325309 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5325309\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li><strong><span style=\"color: #ff9900;\">Display cable<\/span>:<\/strong> From display connector to motor connector<\/li>\n<li><strong><span style=\"color: #ff0000;\">Battery plug<\/span>:<\/strong> From the end of the battery plug to the motor plug<\/li>\n<li><strong><span style=\"color: #339966;\"><span style=\"caret-color: #339966;\">Branching wiring harnes<\/span>s<\/span>: <\/strong>From the motor connector to the end of the branch on the wiring harness<\/li>\n<\/ol>\n<ol start=\"4\">\n<li><span style=\"color: #3366ff;\"><strong>Light cable <\/strong>(if the light on your e-bike is fed through the wiring harness<\/span>): from the motor plug to the end of the cable<\/li>\n<\/ol>\n<p style=\"padding-left: 40px;\">There are different variants of light control<b> <\/b><\/p>\n<p style=\"padding-left: 40px;\"><strong>Variante 1: R\u00fccklicht wird durch Frontlampe gesteuert<\/strong><\/p>\n<p style=\"padding-left: 40px;\"><strong><span style=\"color: #ff00ff;\">4a<\/span> <\/strong>&#8211; From the motor connector to the end of the front lamp light cable.<\/p>\n<p style=\"padding-left: 40px;\"><span style=\"color: #00ccff;\"><strong>4b<\/strong> <\/span>&#8211; From the front light to the end of the rear light cable.<\/p>\n<p style=\"padding-left: 40px;\"><strong>Variant 2: Front light and rear light are powered by the battery<\/strong><\/p>\n<p style=\"padding-left: 40px;\"><strong><span style=\"color: #800080;\">4c<\/span><\/strong> &#8211; From the motor connector to the end of the front lamp cable<\/p>\n<p style=\"padding-left: 40px;\"><strong><span style=\"color: #99cc00;\">4d <\/span><\/strong>&#8211; From the motor connector to the end of the tail light cable<\/p>\n<p>Please note that some brands may have a separate light control unit installed. See section Light control on the Go Swissdrive system <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ade55ba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ade55ba\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c35c6a0\" data-id=\"c35c6a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a9a358 elementor-widget elementor-widget-image\" data-id=\"6a9a358\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"498\" height=\"299\" src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2024\/10\/vermessung_kabelbaum_2.png\" class=\"attachment-large size-large wp-image-15133\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a536447\" data-id=\"a536447\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-91e884a elementor-widget elementor-widget-image\" data-id=\"91e884a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"470\" height=\"307\" src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2024\/10\/vermessung_kabelbaum_3.png\" class=\"attachment-large size-large wp-image-15135\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-da75382 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"da75382\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8007d1a\" data-id=\"8007d1a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea7a434 elementor-widget elementor-widget-text-editor\" data-id=\"ea7a434\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Carry out length measurement<\/h4>\n<ol>\n<li>Start <strong>exactly<\/strong> at one end of the wiring harness. That&#8217;s the right way: <\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0db039e elementor-widget elementor-widget-image\" data-id=\"0db039e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"721\" height=\"198\" src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2024\/10\/richtig_messen.png\" class=\"attachment-large size-large wp-image-15141\" alt=\"\" srcset=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2024\/10\/richtig_messen.png 721w, https:\/\/www.youmo.ch\/wp-content\/uploads\/2024\/10\/richtig_messen-500x137.png 500w\" sizes=\"(max-width: 721px) 100vw, 721px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1c71cc3\" data-id=\"1c71cc3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c1d97e elementor-widget elementor-widget-text-editor\" data-id=\"2c1d97e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>2. use the string to accurately measure the length of each section along the harness. If it has kinks, follow those kinks. We need as accurate a measurement as possible.  <\/p>\n<p>3. mark both ends on the thread. Remove the thread from the wiring harness and measure the length of the thread. <\/p>\n<p>4. if the light on your e-bike is operated via the electrical wiring harness, you must provide us with the dimensions for this wiring harness (either 4a &amp; 4b or 4c &amp; 4d).<\/p>\n<p>5. note down the measured lengths carefully.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-82ea404 elementor-align-center elementor-widget elementor-widget-the7_button_widget\" data-id=\"82ea404\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_button_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\"><a href=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2024\/10\/Detaillierte-Anleitung-Kabelbaum-am-E-Bike-praezise-vermessen-2.pdf\" target=\"_blank\" class=\"box-button elementor-button elementor-size-xs\"> Download overview of the cabal tree measurement<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-beeb778 elementor-widget elementor-widget-heading\" data-id=\"beeb778\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Instructions for troubleshooting using the cross-change test on a Go SwissDrive e-bike system<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c479ba4 elementor-widget elementor-widget-text-editor\" data-id=\"c479ba4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>One or more of the components of your eBike system no longer work and\/or your system can no longer be switched on. You have working spare parts or another working eBike. You can determine which of the component(s) is\/are defective by cross swapping.<\/p>\n<p>Procedure:<\/p>\n<p><strong>1. prepare the functional components:<br \/><\/strong>Make sure that the replacement components are working properly. Make sure you have spare components or another eBike where the components are compatible with each other. Please note that there are variants where displays, batteries and motor, are not compatible with each other.  <\/p>\n<p><strong>2. check the wiring harness:<br \/><\/strong>Check the wiring harness thoroughly for damage, loose connections or other obvious problems. Make sure that all connectors are firmly connected and that there are no worn or broken wires. In particular, note the section Contact problems on the battery.<\/p>\n<p><strong>3. replace the display:<br \/><\/strong>Locate the cable connection of the display or docking station and carefully disconnect it from the original connection. Connect the replacement display\/docking station to the harness by mating the appropriate connectors. Now try to switch on the e-bike. If the system boots successfully, the original display is faulty. If the problem persists, go to the next step.  <\/p>\n<p>Replace the original display beforehand.<\/p>\n<p><strong>4. replace the battery:<br \/><\/strong>Remove the original battery from the E-Bike. Attach the spare battery to the e-bike and make sure it is properly connected. Try to switch on the e-bike again. If the system now starts properly, the original battery was faulty. If the problem persists, go to the next step.  <\/p>\n<p>Replace the <span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">original battery<\/span> beforehand.<\/p>\n<p><strong>5. replace the motor:<br \/><\/strong>Disconnect the motor from the wiring harness. Connect the replacement motor to the wiring harness.<span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">  Try to switch on the e-bike again. If the system now works properly, the original motor was defective. If the problem persists, proceed to the next step.<\/span><\/p>\n<p><strong>6. exchange of several components at the same time:<\/strong><\/p>\n<p>If your eBike cannot be switched on error-free in any of the cases,  <span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">several components may be defective at the same time. V<\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">Please replace the display and battery first, and if this does not work, also replace the motor.<\/span><\/p>\n<p>If your eBike still does not switch on without errors, your wiring harness is probably defective.  <\/p>\n<p><b>7. identification of multiple faulty components if the wiring harness is also affected:<\/b><\/p>\n<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">This step is necessary if another component is defective in addition to the wiring harness. You need  <\/span>second functioning eBike\/system, Thus you can identify all faulty components without any doubt.  <\/p>\n<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">Now that you have already carried out steps 1 to 6 once, replace the components<\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\"> from the non-functioning eBike on the functioning eBike.<\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\"> Proceed in exactly the same order as in steps 2 to 5.<\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\"> The second faulty component besides the wiring harness is then identified in one of the steps.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dd4adba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dd4adba\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9392111\" data-id=\"9392111\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-626f353 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"626f353\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-96a4a5b\" data-id=\"96a4a5b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac8cbbf elementor-widget elementor-widget-heading\" data-id=\"ac8cbbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"margin-bottom: var(--the7-h2-spacing);font-style: normal;text-transform: none;letter-spacing: normal;white-space: normal\"><span style=\"font-weight: 400\">Further information about Go SwissDrive spare parts and repairs<\/span><span style=\"font-weight: 400\">&nbsp;of engines<\/span><\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-25c7790 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25c7790\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c5ce5e0\" data-id=\"c5ce5e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbf7341 elementor-widget elementor-widget-text-editor\" data-id=\"bbf7341\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">YouMo introdu<\/span>ces a<a style=\"font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal;\" href=\"https:\/\/shop.youmo.ch\/shop\/category\/go-swissdrive-service-108\">spare parts and repair service for existing Go SwissDrive systems<\/a> to<span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\"> provide <\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\"> a <\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration); font-weight: bold;\">long-term solution for customers<\/span>.<span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">Background information can be found in this <\/span><a style=\"font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal;\" href=\"https:\/\/www.youmo.ch\/blog\/reparatur-und-ersatzteilservice-go-swissdrive\/\">press release<\/a> and on our <span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\"><a href=\"https:\/\/www.youmo.ch\/en\/go-swissdrive-bikebus-system-youmo-becomes-successor-for-spare-parts-and-repairs-in-switzerland-and-germany\/\" target=\"_blank\" rel=\"noopener\">Go SwissDrive page<\/a><\/span>.<\/p>\n<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">Our FAQ page here should help you to solve the first problems with your eBike.<\/span><\/p>\n<p><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration);\">If you need help solving your technical problems with your Go SwissDrive system, contact us via <\/span><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration); font-variant-ligatures: normal; orphans: 2; widows: 2;\">our <\/span><a style=\"font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; font-variant-ligatures: normal; orphans: 2; widows: 2;\" href=\"https:\/\/shop.youmo.ch\/service-formular\" target=\"_blank\" rel=\"noopener\">repair and service form<\/a><span style=\"color: var( --e-global-color-text ); font: var(--the7-base-font-big); letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal; text-decoration: var(--the7-base-text-decoration); font-variant-ligatures: normal; orphans: 2; widows: 2;\"> and make a request.<\/span><\/p>\n<p>Since the introduction of the spare parts and repair service for Go SwissDrive systems, we have received hundreds of inquiries that have provided us with valuable experience and insights.<\/p>\n<p>Since the launch of the Go SwissDrive spare parts and repair service, we have received hundreds of inquiries that have given us valuable <a href=\"https:\/\/www.youmo.ch\/go-swissdrive-erfahrungen\/\" target=\"_blank\" rel=\"noopener\">Go SwissDrive experience<\/a> and knowledge.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-882fd5e\" data-id=\"882fd5e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53feb1d elementor-widget elementor-widget-image\" data-id=\"53feb1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 1024 768'%2F%3E\" data-src=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2022\/12\/YouMo-AG_Motorenreparatur-1-1024x768.jpg\" class=\"lazy-load attachment-large size-large wp-image-11188\" alt=\"YouMo AG_Motorenreparatur\" data-srcset=\"https:\/\/www.youmo.ch\/wp-content\/uploads\/2022\/12\/YouMo-AG_Motorenreparatur-1-1024x768.jpg 1024w, https:\/\/www.youmo.ch\/wp-content\/uploads\/2022\/12\/YouMo-AG_Motorenreparatur-1-500x375.jpg 500w, https:\/\/www.youmo.ch\/wp-content\/uploads\/2022\/12\/YouMo-AG_Motorenreparatur-1-768x576.jpg 768w, https:\/\/www.youmo.ch\/wp-content\/uploads\/2022\/12\/YouMo-AG_Motorenreparatur-1-1536x1152.jpg 1536w, https:\/\/www.youmo.ch\/wp-content\/uploads\/2022\/12\/YouMo-AG_Motorenreparatur-1-2048x1536.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0a44e3 elementor-widget elementor-widget-spacer\" data-id=\"a0a44e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e21e30 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e21e30\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-92bf1a0\" data-id=\"92bf1a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-df93ea5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"df93ea5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c111442\" data-id=\"c111442\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d9b6277 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d9b6277\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5baee64\" data-id=\"5baee64\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0da0801 elementor-widget elementor-widget-spacer\" data-id=\"0da0801\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8be3c32 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8be3c32\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-009736e\" data-id=\"009736e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element 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data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-22529dc1\" data-id=\"22529dc1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e28454 elementor-widget elementor-widget-heading\" data-id=\"6e28454\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kontaktformular<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-233ea7f elementor-widget elementor-widget-shortcode\" data-id=\"233ea7f\" data-element_type=\"widget\" data-e-type=\"widget\" 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