E-Bike Service & Repair in Switzerland - YouMo Workshop in Rapperswil

Switzerland-wide E-Bike Service

YouMo is your specialized e-bike service center in Switzerland.

From our workshop in Rapperswil-Jona, we service e-bikes of all brands and drive systems, whether they come from Zurich, Bern, Basel, Lucerne, or St. Gallen. We offer brand-independent, system-oriented, and transparent service.

And to make sure you can still get around while your bike is being repaired, we’ll provide you with a replacement e-bike upon request.

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Our expertise

We have the expertise and diagnostic tools for powertrain systems that have been installed in over 30 brands for many years.

While many retailers focus on the latest innovations, we keep your tried-and-tested technology up and running.

We are the official service provider for maintenance, repairs, and replacement parts for Go SwissDrive (Bike Bus and CAN Bus).

We ensure the continued operation of these systems. Because we’re right at the source, we can repair motors, perform diagnostics, and supply replacement parts for all brands that have installed this drive system (such as Specialized, Bulls, Tour de Suisse, and many more).

Here you’ll find all the brands and models that use this system.

In addition, we repair and service e-bikes with the following drive systems:

  • Bafang
  • Ananda
  • Bosch
  • AEG
  • Fischer

Our team takes a system-oriented approach and is not tied to any particular brand.

Did you buy your Prophete e-bike at OBI, ALDI SUISSE, or online?

YouMo is the official Swiss partner for Prophete.

We carry out warranty work and repairs so that you can travel safely with these models too.

  • OBI will arrange the service call.
  • The e-bike will be collected by YouMo. Provided that a valid warranty exists, there will be no additional costs for end customers.
  • Once repaired, the e-bike will be returned to OBI, where it can be picked up again.
  • OBI arranges for YouMo to pick up the e-bike.
  • Before work begins, customers receive a cost estimate from OBI.
  • Once the repair is complete, you will receive an invoice from OBI and can pick up your e-bike there.

If your Prophete e-bike was originally purchased from OBI, but you contact YouMo directly, we can also handle the repair.
In this case, all communication will take place directly with the YouMo service team:

  • Fill out the service form and briefly describe the problem. Be sure to include the model of your e-bike.
  • YouMo will arrange for pickup and carry out a technical inspection to determine the nature of the defect. Inspection, shipping, and, if necessary, repair are subject to a fee.
  • After the inspection, you will receive a cost estimate for the repair for approval.
  • Once the repair is complete, the e-bike will be returned to you.
  • After submitting the proof of purchase, YouMo will review the warranty claim.
  • If there is a valid warranty, collection, inspection, and repair are free of charge.
  • Once the repair is complete, the e-bike will be returned to you.
  • YouMo will arrange for the e-bike to be picked up.
  • A technical inspection is then conducted to identify the defect. Inspection, shipping, and, if necessary, repair are subject to a fee.
  • After review, you will receive a cost estimate for approval.
  • Once the repair is complete, your e-bike will be returned to you.

If you did not purchase your Prophete e-bike from OBI or ALDI SUISSE, but directly from Prophete or another dealer, you can also contact YouMo directly.

  • Submit your service request using the service form.
  • YouMo organizes the pickup and performs a technical inspection to determine the defect.
  • Inspection, transport, and any necessary repairs are subject to a charge unless covered by a valid warranty.
  • After review, you will receive a cost estimate for approval.
  • Once the repair is complete, your e-bike will be returned to you.

What we can do for you

Every repair starts with a thorough diagnosis: mechanical, electronic, and software-related. Only once we know what the problem is will we let you know the scope of the work and the cost. We won’t proceed without your approval.

Our services include: mechanical repairs (drivetrain, brakes, suspension), electronic troubleshooting, software and system diagnostics, as well as functional and safety testing.

Problem with the motor? We’ll check its functionality, any faults, and whether it can be repaired, and give you a clear estimate of the costs upfront. Whether a repair makes sense depends on the system and the extent of the damage. We’ll give you an honest assessment of what’s worth doing.

Regular maintenance protects your e-bike from major damage. We inspect the brakes, gears, wear parts, battery, motor, and electronics, and perform a software check if necessary. Recommended once a year for all brands and systems.

How to find us

You can find us at Stampfstrasse 74. You don’t need to look for a parking space; just drive right up to the gate of our workshop and unload your e-bike at your convenience.

Important to know

Please make an appointment in advance and bring the key and any necessary accessories with you.

If you don’t have any time at all, just book our pickup service. We’ll pick up your bike and bring it back to you once it’s been repaired.

Important to know
When your e-bike is picked up, please place all necessary keys and relevant accessories with the e-bike or attach them securely to it.
Please print out the delivery note you receive from us and enclose it with the e-bike.
Packaging is not necessary. Our drivers and vehicles are designed to transport e-bikes carefully and safely.

Make an appointment

📍 YouMo E-Bike Workshop in Rapperswil-Jona

Here’s how the e-bike service works at YouMo

Request

You can contact us via the form, by email, or by phone and describe your issue. We’ll then clarify the key details, such as the system, brand, and nature of the problem.

Delivery of your e-bike

Drop off at our workshop in Rapperswil-Jona by appointment, or pick up via our shipping service.

Diagnosis

Once we’ve received your e-bike, we’ll run a technical inspection. Depending on the specific issue, the diagnosis covers the mechanical components, electronics, motor, battery, and software, and serves as the basis for determining the next steps.

Cost approval

Based on the diagnosis, we will inform you of the scope of the repairs and the associated costs. Work will not begin until you give your approval.

Repair

Repairs and maintenance are performed professionally and tailored to each system at our workshop in Rapperswil-Jona.

E-bike return

Once the service is complete, you can pick up your e-bike from us, or we can arrange for it to be returned to you.

E-Bike Service Kosten

Our Standard E-Bike Service costs CHF 239 and includes a safety check, cleaning, brake and gear adjustments, and a functional test. For a complete service that includes battery and motor checks, we recommend the Complete E-Bike Service for CHF 299.

Individual services can also be booked separately: A motor test including calibration and software update costs CHF 87. For damaged or warped wheels, we offer a wheel truing service for CHF 75.

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E-Bike Service - Standard

239.- CHF

For an all-round service in which the motor and battery are not checked.

  • 1x per year recommended

Included are:

  • Road safety check (lights and equipment)
  • E-bike cleaning (coarse)
  • Normal cleaning of the bike, including cassette and crankset (additional time will be charged for extreme dirtiness)
  • Checking and adjusting the brakes and gears
  • Checking the air pressure
  • Checking rims and spokes
  • Checking the bearings
  • Lubricating the moving parts
  • Function test
  • Final test drive

E-Bike Service - Complete

299.- CHF

For a complete service including checking the motor and battery.

  • 1x per year recommended

Included are:

  • Road safety check (lights and equipment)
  • E-bike cleaning (coarse)
  • Normal cleaning of the bike, including cassette and crankset (additional time will be charged for extreme dirtiness)
  • Checking and adjusting the brakes and gears
  • Checking the air pressure
  • Checking rims and spokes
  • Checking the bearings
  • Lubricating the moving parts
  • Function test
  • Battery test
  • Engine test
  • Final test drive

Motortest

87.- CHF

Already covered by the E-Bike Service – Complete. (Without optional additional services)

Included are:

  • Checking the electronics
  • Checking the torque sensor for wear
  • Check mechanical components where accessible (freewheel, gearing, bearings)
  • Calibration of the motor
  • Software update
  • Cleaning and lubrication of freewheel / gearing

Optional additional services

Price on request

  • Cleaning in case of heavy soiling
  • Adaptation of driving behavior / parameter set according to customer requirements
  • Driving test
  • Load test of the motor (in the body)

Battery Test

39.- CHF

Bereits durch den E-Bike Komplett Service abgedeckt.

Included are:

  • Checking the charging and discharging function
  • Determining the remaining capacity
  • Cleaning the contacts
  • Creation of a measurement protocol

Spoke Replacement Service

75.- CHF

Enthalten sind:

  • Spoke replacement
  • Wheel truing
  • Tension check
  • Quality control

Repair Costs on an Hourly Basis

The cost of e-bike service and repair depends on the scope of the work, the drive system, and the technical condition of the e-bike.

Labor Rates & Pricing Basis

For many services related to bicycles, pedelecs, and e-bikes, we use the labor rate list published by the Swiss Bicycle Industry Association (ZIV) as a guide.

This list serves as a technical reference for time requirements and work steps.

There is currently no centralized labor rate list for e-bike services in Switzerland. To ensure transparent and understandable pricing nonetheless, we use this list as a guide and adapt it to our workshop practices.

Work that is not covered by a flat rate or requires an individual diagnosis is billed based on time spent.

Hourly Rate

The hourly rate at YouMo is: CHF 120 per hour.

Billing is based on actual time spent.
Before starting the work, we will inform you of the estimated scope and costs.

View work value list

E-bike shipping costs

Distance / RegionStandard Pickup (7–10 days) E-bikeStandard Pickup (7–10 days) Cargo E-Bike / Recumbent BikeExpress Pickup (24 hours) E-bikeExpress Pickup (24 hours) Cargo E-Bike / Recumbent Bike
0–20 km (e.g., Rapperswil)CHF 49.–CHF 123.–CHF 59.–CHF 148.–
20–50 km (e.g., Winterthur, Zurich)CHF 62.–CHF 155.–CHF 74.–CHF 186.–
50–100 km (e.g., Basel, Solothurn)CHF 78.–CHF 195.–CHF 94.–CHF 234.–
100–150 km (e.g., Bern)CHF 99.–CHF 275.–CHF 119.–CHF 330.–

Outer regions:

For deliveries to car-free villages or locations that are not regularly accessible via public roads, we charge any additional costs in accordance with the official local rate.

These villages are located within the defined outer regions. These include, among others, Zermatt, Saas-Fee, Wengen, and similar destinations.

Do you need a replacement e-bike?

To ensure you stay mobile while your bike is being repaired, we’ll provide you with a replacement e-bike, subject to availability. Customers who purchased their e-bike from YouMo can take advantage of this service free of charge. For other customers, the replacement e-bike is also free starting with the second repair. In all other cases, we offer the replacement e-bike for a flat fee of CHF 50 for the entire duration of the repair. We will confirm availability when scheduling your appointment.

Frequently Asked Questions (FAQs) About E-Bike Service

Many older e-bikes can be repaired and continue to be used, provided that the condition of the system and the availability of spare parts allow this. We check this individually as part of the diagnosis.

If the necessary replacement parts are available, the service usually takes 1 to 7 business days. If parts need to be ordered, it may take longer.

If a repair is not technically or economically feasible, we will inform you as part of the diagnosis and discuss how to proceed.

Yes. For personal delivery to our workshop, we ask that you make an appointment in advance so that we can schedule the acceptance and diagnosis.

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