Hub for cross-brand e-bike service
YouMo is your partner for E-bike service and repairs in Switzerland.
We repair and maintain E-bikes of various brands and drive systems. In our workshop, we service E-bikes at the system level: from mechanical repairs to electronic and software-based diagnostics.
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Table of Contents
Switzerland-wide E-Bike Service
Our E-bike service is available throughout Switzerland. You can either drop off your E-bike directly with us or take advantage of our service even if there is no E-bike service center in your immediate vicinity.
The following options are available for transporting your E-bike:
On-site Drop-off
You bring your E-bike to us in person. Please make an appointment in advance and remember to bring the key as well as any necessary accessories.
E-Bike Pick-up Service
Preparing your E-bike for transport
If we are picking up your E-bike, please include all necessary keys and relevant accessories or attach them securely to the bike.
Please print the delivery note that you receive from us and include it with the E-bike.
No packaging is required. Our drivers and vehicles are specialized in transporting E-bikes carefully and securely.
E-bike transport rates
| Distance / Region | Standard Pick-up (7–10 days) E-Bike | Standard Pick-up (7–10 days) Cargo E-Bike / Recumbent | Express Pick-up (24 hrs) E-Bike | Express Pick-up (24 hrs) Cargo E-Bike / Recumbent |
|---|---|---|---|---|
| 0–20 km (e.g. Rapperswil) | CHF 49.– | CHF 123.– | CHF 59.– | CHF 148.– |
| 20–50 km (e.g. Winterthur, Zürich) | CHF 62.– | CHF 155.– | CHF 74.– | CHF 186.– |
| 50–100 km (e.g. Basel, Solothurn) | CHF 78.– | CHF 195.– | CHF 94.– | CHF 234.– |
| 100–150 km (e.g. Bern) | CHF 99.– | CHF 275.– | CHF 119.– | CHF 330.– |
Remote Regions:
For transport to car-free towns or locations that are not regularly accessible via public roads, any additional costs will be charged according to the official local rates.
These locations are situated within the defined remote regions. These include, among others, Zermatt, Saas-Fee, Wengen, and similar destinations.
📍 YouMo Werkstatt in Rapperswil-Jona
E-bike repair
We are specialists in E-bike repair and maintenance. Our expert team works across all brands with a focus on full-system diagnostics and care.
Our workshop service for the whole of Switzerland: find out what you can do if you need support in Zurich, Winterthur, Rapperswil-Jona, Uster, Basel, Luzern, Bern, Biel/Bienne, Thun or Köniz.
E-Bike Diagnose & Reparatur
Before every repair, we check the technical condition of the e-bike. This includes:
mechanical repairs (drive, brakes, running gear)
electronic troubleshooting
software and system diagnostics
function and safety check
The diagnosis provides the basis for further action and cost estimation.
E-bike motor repair
We check engines for functionality, fault patterns, and repairability. Whether engine repair is advisable depends on the system and the damage.
We will inform you in advance about possible e-bike motor repair costs.
E-bike maintenance and care
Regular maintenance helps to detect signs of wear early on and prevent technical problems.
As part of maintenance, we check and process the following, among other things:
function and safety check
inspection of wear parts
adjustment of brakes and gears
checking the battery, motor, and electronics
software check, if necessary
E-bike maintenance is carried out regardless of brand or drive system.
E-bike maintenance and care services
239.- CHF
For an all-round service in which the motor and battery are not checked.
- 1x per year recommended
Included are:
- Road safety check (lights and equipment)
- E-bike cleaning (coarse)
- Normal cleaning of the bike, including cassette and crankset (additional time will be charged for extreme dirtiness)
- Checking and adjusting the brakes and gears
- Checking the air pressure
- Checking rims and spokes
- Checking the bearings
- Lubricating the moving parts
- Function test
- Final test drive
299.- CHF
- 1x per year recommended
Included are:
- Road safety check (lights and equipment)
- E-bike cleaning (coarse)
- Normal cleaning of the bike, including cassette and crankset (additional time will be charged for extreme dirtiness)
- Checking and adjusting the brakes and gears
- Checking the air pressure
- Checking rims and spokes
- Checking the bearings
- Lubricating the moving parts
- Function test
- Battery test
- Engine test
- Final test drive
Battery test
39.- CHF
Already covered by the E-Bike Service – Complete.
Included are:
- Checking the charging and discharging function
- Determining the remaining capacity
- Cleaning the contacts
- Creation of a measurement protocol
Engine test
87.- CHF
Already covered by the E-Bike Service – Complete. (Without optional additional services)
Included are:
- Checking the electronics
- Checking the torque sensor for wear
- Check mechanical components where accessible (freewheel, gearing, bearings)
- Calibration of the motor
- Software update
- Cleaning and lubrication of freewheel / gearing
Optional additional services
Price on request
- Cleaning in case of heavy soiling
- Adaptation of driving behavior / parameter set according to customer requirements
- Driving test
- Load test of the motor (in the body)
Einspeichservice
75.- CHF
Enthalten sind:
- Speichen ersetzen
- Laufrad zentrieren
- Spannung prüfen
- Qualitätskontrolle
Replacement e-bike during repair
To ensure you remain mobile during the repair, we will provide you with a replacement e-bike, if available.
Customers who have purchased their e-bike from YouMo benefit from this service free of charge. For other customers, the replacement e-bike is also free of charge from the second repair onwards.
In all other cases, we offer a replacement e-bike for a flat rate of CHF 50 for the entire repair period. We will clarify availability when you make your appointment.
Our expertise in e-bike service
We service e-bike drive systems that have been used in many brands and models over several years.
Go SwissDrive
Prophete E-Bikes
Bafang
Ananda
Bosch
AEG
Fischer
Go SwissDrive
The Go-SwissDrive system has been installed in over 30 e-bike brands. Tens of thousands of e-bikes are in use with this drive system and are regularly serviced accordingly.
Below you will find an overview of the e-bike brands and models that have been equipped with Go SwissDrive drive systems over the years.
Marken / Hersteller:
Bulls Green Mover
B2G
Campus
Cheetah
CUBE
Douze Cycles
Electrolyte
Falkenjagd
Flitzbike
Grace
Herkelmann
HILITE
HP Velotechnik
ISY CARGO
KRISTALL
MAXCYCLES
M1 Sporttechnik
Patria
Poison
Quantor
Quest
Radrezept
Rennstahl
Santos
Specialized
Steinerdesign
Stöckli e.t
Tour de Suisse Velo: TDS Speedster
Tout Terrain
Veelo
VEO
WATT`S
YouMo
Prophete e-bikes – Service in Switzerland
YouMo is your point of contact in Switzerland for service, repairs, and spare parts for Prophete e-bikes. Whether you purchased your e-bike from OBI, ALDI SUISSE, directly from Prophete, or from another dealer, our service team will take care of everything professionally.
Prophete e-bikes from OBI
If you purchased your Prophete e-bike at OBI, you can arrange for service either through your OBI store or directly through YouMo. The process differs depending on the warranty status:
E-bikes with warranty
- OBI will arrange the service call.
- The e-bike will be collected by YouMo. Provided that a valid warranty exists, there will be no additional costs for end customers.
- Once repaired, the e-bike will be returned to OBI, where it can be picked up again.
Service via OBI for e-bikes without warranty
- OBI arranges for YouMo to pick up the e-bike.
- Before work begins, customers receive a cost estimate from OBI.
- Once the repair is complete, you will receive an invoice from OBI and can pick up your e-bike there.
Direct contact with OBI E-Bikes without warranty
If your Prophete e-bike was originally purchased from OBI, but you contact YouMo directly, we can also handle the repair.
In this case, all communication will take place directly with the YouMo service team:
- Please send us an email with a brief description of the problem. Include the brand and model of the bike and attach some photos—both overall views and close-ups of the motor and affected components, depending on the case.
- YouMo will arrange for collection and carry out a technical inspection to determine the defect. The inspection, transport, and any repairs are subject to a charge.
- After the inspection, you will receive a cost estimate for the repair for approval.
- Once the repair is complete, the e-bike will be returned to you.
Prophete e-bikes from ALDI SUISSE
E-bikes with warranty
- After submitting the proof of purchase, YouMo will review the warranty claim.
- If there is a valid warranty, collection, inspection, and repair are free of charge.
- Once the repair is complete, the e-bike will be returned to you.
E-bikes without warranty
- YouMo will arrange for the e-bike to be picked up.
- This is followed by a technical inspection to determine the defect. The inspection, transport, and any repairs are subject to a fee.
- After review, you will receive a cost estimate for approval.
- Once the repair is complete, your e-bike will be returned to you.
Prophete e-bikes from other dealers or directly from Prophete
If you did not purchase your Prophete e-bike from OBI or ALDI SUISSE, but directly from Prophete or another dealer, you can also contact YouMo directly.
- Submit your service request using the service form.
- YouMo organizes the pickup and performs a technical inspection to determine the defect.
- Inspection, transport, and any necessary repairs are subject to a charge unless covered by a valid warranty.
- After review, you will receive a cost estimate for approval.
- Once the repair is complete, your e-bike will be returned to you.
Prices & costs for e-bike service
The cost of e-bike service and repair depends on the scope of work, the drive system, and the technical condition of the e-bike.
Labor values & price basis
For many types of work involving bicycles, pedelecs, and e-bikes, we refer to the work value list published by the German Bicycle Industry Association (ZIV).
This serves as a technical reference for time requirements and work steps.
There is currently no centralized list of labor values for e-bike services in Switzerland. However, in order to ensure transparent and comprehensible prices, we use this list as a guide and adapt it to our workshop practices.
We charge for work that is not covered by a flat rate or requires an individual diagnosis on a time basis.
Hourly rate
The hourly rate at YouMo is: CHF 120 per hour
Billing is based on actual time spent.
Before any work begins, we will inform you of the expected scope and costs.
This is how the e-bike service works at YouMo
Request
Du kontaktierst uns über das Formular, per E-Mail oder telefonisch und schilderst dein Anliegen. Dabei klären wir erste Eckpunkte wie System, Marke und Art des Problems.
Delivery of your e-bike
Drop off at our workshop in Rapperswil-Jona by appointment or pick up via our transport solution.
Diagnosis
After acceptance, we will check your e-bike technically. Depending on the case, the diagnosis covers mechanics, electronics, motor, battery, and software, and forms the basis for further action.
Cost approval
Based on the diagnosis, we will inform you about the scope of repairs and the costs involved. Work will only begin after you have given your approval.
Repair
Repairs and maintenance are carried out professionally and in accordance with the system specifications at our workshop in Rapperswil-Jona.
Returns / Delivery
Once completed, you can pick up your e-bike from us or we can arrange for it to be returned.
Frequently asked questions about e-bike service
Do you also repair older e-bikes?
Many older e-bikes can be repaired and continue to be used, provided that the condition of the system and the availability of spare parts allow this. We check this individually as part of the diagnosis.
How long does the e-bike service take?
If the necessary replacement parts are available, the service usually takes 1 to 7 business days. If parts need to be ordered, it may take longer.
What happens if a repair is not possible?
If a repair is not technically or economically feasible, we will inform you as part of the diagnosis and discuss how to proceed.
Do I need to make an appointment for the service?
Yes. For personal delivery to our workshop, we ask that you make an appointment in advance so that we can schedule the acceptance and diagnosis.
E-Bike Service in der Nähe
Dein E-Bike Service-Center in Rapperswil. Wir bedienen Kunden aus der gesamten Umgebung. Finde hier alle Infos für deine Stadt: