YouMo – Frequently Asked Questions (FAQ)
The questions we hear most often
General & Purchasing
About YouMo AG
YouMo is a Swiss e-bike competence center headquartered in Rapperswil-Jona (CH) with an additional location in Singen (DE). Under one roof, YouMo unites four areas of expertise: its own brand YouMo eCruiser, the cargo e-bike brand XCYC, the Go SwissDrive drive system, as well as service, repair and battery restoration for e-bikes of various brands. With its own shops, YouMo serves both the Swiss and EU markets.
How do the four areas of YouMo AG differ from each other?
YouMo eCruiser is our own e-bike brand, developed for stylish, relaxed riding with clear design and high quality standards.
XCYC are our cargo e-bikes for demanding commercial and public-sector use – from green space maintenance to municipal yards to load transport on company premises.
Go SwissDrive is the drive system whose further development we have continuously invested in since the acquisition, used across numerous e-bike brands.
In the Service & Repair area, we handle full service for the Prophete brand as well as battery repair for Bosch, BMZ, BionX and Stöckli.
Is there a YouMo online shop?
Yes. Our range spans e-bikes (city e-bikes and cargo e-bikes), accessories (helmets, bags, baskets, child seats, lighting, locks, Kinekt seatposts and much more), and spare parts for e-bikes and for Go SwissDrive drive systems. Customers in Switzerland order via shop.youmo.ch, customers in the EU via shop-de.youmo.ch.
How does delivery work?
After order confirmation, you’ll receive the delivery time directly from the online shop.
Can I cancel my order?
Yes, the statutory right of withdrawal applies. You’ll find details, deadlines and the process in our withdrawal policy.
What payment methods are available?
You can conveniently pay by credit card (Amex, Discover, Mastercard, Visa), PayPal or bank transfer.
Does YouMo offer financing or leasing?
Yes. You’ll find all details on financing and leasing under E-Bike Financing, Leasing and Incentives.
Are there e-bike incentives in Switzerland?
Yes, at the cantonal, municipal and foundation-funded level. The complete, continuously updated overview can be found under E-Bike Incentives Switzerland.
Are there e-bike incentives in Germany?
Yes, through the BAFA funding for e-cargo bikes. All details can be found under BAFA Funding for E-Cargo Bikes.
How can I reach YouMo customer service?
The fastest way to reach us is by phone at +41 55 552 05 11 or by email at sales@youmo.ch. For matters with more detail, such as repair inquiries or orders, it’s best to use our contact form.
YouMo eCruiser
What does YouMo mean?
YouMo stands for Your Mobility.
And that is more profound than you might initially think.
Our name says it all: We build you your individual eCruiser, with which you can show and live your concept of mobility beyond the mainstream.
How do I book a test ride?
Via our E-Bike Test Ride page, you can schedule an appointment directly near you. This lets you experience the YouMo eCruiser feeling for yourself before buying.
What YouMo eCruiser models are available?
An overview of all current models can be found on our eCruiser brand page. The eCruiser is our own e-bike brand, developed since 2014.
What sets the YouMo eCruiser apart from other e-bikes?
The most important thing: with a normal e-bike you can pedal along, with a YouMo you can cruise.
The enjoyment starts with the design, which strongly resembles a relaxed chopper.
It tells you: I’m different. More comfortable, stronger, more durable. The comfortable seat and upright riding position protect your back, muscles and joints, and you always have a clear view of your surroundings and traffic.
But the decisive edge YouMo eCruisers gain comes from their extremely strong acceleration and the many optional features you can use to individualize your YouMo.
XCYC Cargo E-Bikes
All questions and answers about XCYC Cargo E-Bikes can be found in our dedicated XCYC FAQ.
Go SwissDrive
The most common technical issues and their solutions are summarized on our page Go SwissDrive Problems – Most Common Technical Questions and Their Solutions. Often the problem can already be resolved this way on your own.
Service, Repair & Battery
Which e-bike brands does YouMo repair?
YouMo works independently of brand and is system-oriented: alongside our own brands, we repair and service e-bikes with drive systems from Bafang, Ananda, Bosch, AEG and Fischer. In addition, we are the official Swiss service partner for Prophete e-bikes and offer battery repair for Bosch, BMZ, BionX and Stöckli. More on this under E-Bike Service & Repair.
What does e-bike service cost?
Standard Service costs CHF 239.– (safety check, cleaning, brake and gear adjustment, function test). For motor and battery testing, we recommend the Complete Service for CHF 299.–. Both are recommended once a year. Details under E-Bike Service & Repair.
What does a diagnosis cost?
As a standalone service, a motor test (including calibration and software update) costs CHF 87.–, a battery test CHF 39.–. Both are already included in the E-Bike Complete Service for CHF 299.–. All prices can be found under E-Bike Service & Repair.
Do I need to make an appointment for service?
Yes. Please schedule an appointment in advance and bring your keys as well as any necessary accessories. Alternatively, we can pick up your e-bike through our pickup service.
How do I send in my battery or e-bike for repair?
For the battery: drop it off in person in Rapperswil-Jona (including charger) or ship it via a private logistics provider in a well-padded, sturdy box – Swiss Post does not transport used lithium batteries. For your e-bike: submit a request via form, email or phone, then deliver it to our workshop by appointment or arrange pickup through our transport service. Details under E-Bike Service & Repair and E-Bike Battery Repair.
How does a battery repair at YouMo work?
In four steps: first you describe your problem via our service form. Then you bring the battery (and your charger) in person to us in Rapperswil, or commission a private logistics provider for shipping – Swiss Post does not transport used lithium batteries. We then carry out diagnosis and repair, for example by replacing cells. Afterward, you can pick up the battery or we’ll arrange the return shipment. All details can be found under E-Bike Battery Repair.
Which battery brands does YouMo repair?
We offer battery repair for the brands Bosch, BMZ, BionX and Stöckli. Details per brand can be found under E-Bike Battery Repair.
Can I repair my e-bike battery myself?
We advise against this. Work on the battery is safety-relevant and should be carried out professionally. We open and seal the housings safely and thoroughly test every battery under load after repair.
Is a battery repair worth it, or should I buy a new battery?
That depends on the condition of your battery. Not every battery can be saved, but many can – that’s why we carry out a precise diagnosis before every repair and tell you openly whether the investment is worthwhile or a new battery is the safer choice.
Still have open questions?
Our support team will be happy to help you personally with questions about purchase, service or repair.