Privacy Policy

1. Responsible party

Depending on your place of residence and contractual relationship, the party responsible for processing your personal data in connection with youmo.ch is YouMo AG (Switzerland and other countries) or YouMo GmbH (Germany and Austria); see the contact details above. Based on Art. 13 of the Swiss Federal Constitution and the Federal Act on Data Protection (FADP/DSG), every person is entitled to protection of their privacy and to protection against misuse of their data. We comply with these provisions and do not pass your data on to third parties, except as described in this policy.

2. Which data we process

We receive personal data from you directly, for example when you buy or rent an e-bike or book a test ride, submit a service request, subscribe to our newsletter, fill in a contact form or visit us at a trade fair or in our office. This may include: first and last name, email address, delivery address, associated company, language and the history of your interactions with YouMo.

In addition, when you visit our website we store technical data in log files: IP address, date, time, browser request and general information on your operating system and browser. This usage data is used for statistical, anonymous analyses so that we can improve our offering.

We process your data in particular for the following purposes:

• Processing a purchase, rental or service contract
• Sending the email newsletter, if you have subscribed to it (you can withdraw at any time, see below)
• Answering enquiries submitted via contact forms
• Operating, securing and improving youmo.ch

3. Cookies, Google Analytics 4 and Google Ads

Cookies are small text files that are stored on your device when you visit youmo.ch. They make it possible to recognise your browser, save settings or analyse your behaviour on the site.

We have Google Signals enabled: Google can link the data collected to your Google account if you are signed in and have enabled personalised advertising. A Google Ads account is also linked, through which we can show you personalised ads, including on other websites. We obtain your explicit consent for this: firstly, because we also address customers in Germany and the EU, where the GDPR and the TDDDG require this; and secondly, because since 31 July 2024 Google has extended its EU User Consent Policy to Switzerland as well and also requires consent for personalised advertising.

Further information: How Google uses data and Google advertising cookies.

4. Disclosure to third parties

We only pass on your data where this is necessary to perform a contract (for example to shipping providers or payment providers when you place an order) or where you have given your consent (for example to Google if statistics & marketing cookies are enabled, see section 3). Google processes some data in the USA; details can be found in Google's privacy information.

5. Retention period

We keep your data for as long as is necessary for the respective purpose or for statutory retention obligations. If you unsubscribe from the newsletter, we delete your email address, unless you have expressly agreed to further use or a statutory retention obligation applies.

6. Legal bases

7. Your rights

Regardless of whether your claim is based on the Swiss FADP or the European GDPR, you essentially have the following rights:

8. Right to lodge a complaint

You have the right to lodge a complaint with a supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC/EDÖB). In Germany, the state data protection authority responsible for the registered office of YouMo GmbH is competent.

9. Contact

If you have questions or comments on data protection and the processing of your personal data, you can reach us at any time at info@youmo.ch or via our contact form.