XCYC Cargo E-Bikes - Frequently asked questions (FAQ)
A cargo e-bike is an investment in efficiency and sustainable mobility – and we know that you need clear answers.
In our frequently asked questions (FAQ) you will find all the important information on technology, range, charging times, funding options, individual adjustments and more.
General questions about XCYC
Who is XCYC and what makes the brand special?
XCYC is a brand for cargo e-bikes for professional use. Our e-cargo bikes are stable, durable and ergonomic, ideal for companies, service providers, local authorities and private individuals looking for a reliable transportation solution. They are used in delivery logistics, trade, agriculture, tourism and public institutions.
In short: efficient, resilient and reliable – XCYC are cargo e-bikes that work with you.
Where are XCYC Cargo e-bikes manufactured?
XCYC Cargo e-bikes are produced in Switzerland, in Rapperswil-Jona, by YouMo AG. We develop sustainable transportation solutions that help companies, municipalities and service providers to be mobile in an efficient and environmentally friendly way.
For which industries are XCYC Cargo e-bikes suitable?
Die XCYC-Cargo-E-Bikes sind für eine Vielzahl von Branchen und Anwendungen konzipiert, darunter:
- Delivery and logistics companies – ideal for the last and first mile.
- Craft businesses & local service providers – transportation of tools and materials.
- Agriculture & Horticulture – Safe transportation of crops, equipment and accessories.
- Tourismus & Freizeit – Gepäck- und Materialtransport für Hotels, Resorts oder Freizeitparks.
- Municipalities & local authorities – for use in technical services, green maintenance or waste disposal.
- Clubs & organizations – Mobility solution for events or social projects.
If your industry is not listed, no problem – XCYC Cargo e-bikes are flexible and customizable. Write to us and together we will find the right solution for you!
What advantages does XCYC offer commercial customers and fleet operators?
Whether for deliveries, factory operations or inner-city transportation – XCYC cargo e-bikes are a future-proof choice:
- High load capacity – Robust design for heavy loads and continuous daily use.
- Flexibility & modularity – Customizable bodies for different industries and transport requirements.
- Cost-effectiveness – low operating costs, no fuel costs, tax advantages possible.
- Easy handling – Agile, easy to maneuver and ideal for tight urban areas or factory premises.
- Sustainable mobility – emission-free, quiet and environmentally friendly – a plus for your company and the environment.
Are the XCYC cargo bikes also suitable for private use?
Yes, XCYC cargo e-bikes are also ideal for private use. Whether you are transporting groceries, organizing club activities or travelling for work – the XCYC ALLROUND 4.0 adapts flexibly to your needs.
The XCYC ALLROUND is also perfect for urban traffic as it is agile and easy to maneuver, making the bike ideal for city life. Whether you want to transport your dog, toys for the playground or materials for your hobby from A to B – the XCYC ALLROUND is the perfect choice for anyone looking for a practical and environmentally friendly transportation solution.
Products and models
Which cargo e-bike models does XCYC offer?
Robust cargo e-bikes for commercial applications. Ideal for delivery services, craft businesses and other intensive use.
An agile and robust e-cargo bike that can be used for transporting goods, tools, shopping and pets as well as for family outings.
What accessories and expansion options are available?
We offer a variety of accessory options for our XCYC cargo e-bikes that make your XCYC cargo e-bike even more flexible and functional: Seat posts for even more comfort, front mudguards, low mudguards and Veltop rain protection for the perfect solution in bad weather, an M-Wave rear-view mirror set for increased safety in road traffic, trailer adapters and a special drawbar for using trailers, Bosch PowerPack500 batteries for longer range, an AXA Block XXL frame lock and lock holders for more security and theft protection.
The XCYC WORK and the XCYC ALLROUND can be flexibly adapted to different transport requirements with various superstructures. These include railing bodies, an aluminum transport box (1.5 and 2.0 cubic metres), tarpaulin bodies for weather protection, municipal bodies for professional use and a version with a tipping function for easy loading and unloading. These bodies are ideal for transporting goods, tools and equipment in a wide range of applications.
Is there a version with a tilt function?
Yes, we offer a version with a tipping function in the XCYC WORK series. This sets a new standard in the cargo e-bike sector and helps to make gardening and landscaping even greener and more efficient.
Is there an app for the XCYC Cargo e-bikes?
No, there is no dedicated XCYC app. However, the XCYC Cargo e-bikes are equipped with Bosch drive systems that are compatible with the Bosch eBike Flow app. This app provides you with navigation, range display, riding statistics and system updates, among other things.
You can find more information here: Bosch eBike Flow App.
Can I customize XCYC Cargo e-bikes with branding or individual designs?
Yes, XCYC Cargo e-bikes can be customized!
You have the option of customizing both the frame color and the bodywork according to your wishes. This makes your XCYC Cargo e-bike the perfect everyday brand ambassador – ideal for companies, delivery services or individual use.
Use & application
Are XCYC Cargo e-bikes approved for road use?
Switzerland
Whether cargo e-bikes are allowed to ride on the road, cycle path or footpath in Switzerland depends on their total weight.
Light motorcycles (up to 250 kg) may ride on the road, but only if there is no cycle path. If there is a cycle path, they must use it – regardless of whether there is an additional “voluntary” sign or not. If there is an additional sign saying “prohibited for motorcycles”, the use of the cycle path remains compulsory.
Heavy motorcycles (250 to 450 kg) may only be ridden on the road “voluntarily” with an additional plate. Without this, they must use the Use the cycle path. If an additional “voluntary” plate is present, the driver can choose between road and cycle path. Is a If an additional sign “prohibited for motorcycles” is attached, they are no longer allowed to use the cycle path and must use the road instead.
The footpath is generally not permitted for both categories, unless an additional “permitted” sign expressly allows it.
Traffic regulations in Switzerland
Germany
Can I ride my XCYC Cargo e-bike without an e-drive?
Yes, you can also ride your XCYC Cargo e-bike without an electric drive, as it has pedal assistance. This means
When the motor is switched off or the battery is empty, you can use the e-bike like a normal bike.
Due to the higher weight of a cargo e-bike, pedaling without assistance requires more effort, especially when carrying heavy loads or climbing slopes.
How easy is it to park and secure the XCYC cargo bike?
Our XCYC cargo bikes can be parked effortlessly and safely – thanks to their stable frame construction and integrated parking brake. This ensures that the bikes stand securely and do not roll away, even on uneven ground or when heavily loaded.
Is there a parking brake?
Yes, all XCYC models are equipped with a powerful parking brake. It holds the bike securely in place, even with a heavy load or on uneven surfaces.
Especially in daily use, things often have to happen quickly – stop, unload, ride on. The XCYC Cargo e-bike remains stable with just a quick flick of the wrist, whether on the road, at the kerb or when fully loaded. No rolling away, no awkward holding on – just park and carry on.
How secure are XCYC Cargo e-bikes against theft?
Für zusätzliche Sicherheit bei XCYC Cargo E-Bikes empfehlen wir das AXA Block XXL Rahmenschloss. Dieses Schloss bietet eine zuverlässige Verriegelung direkt am Rahmen.
🔹 Einfach & bequem – Mit nur einer Handbewegung verriegelst du dein Bike direkt am Rahmen
🔹 Hochwertiger Diebstahlschutz – Gehärteter Stahlbügel (8,5 mm Ø) und Anti-Bohr-Zylinder
🔹 Witterungsbeständig – Korrosionsgeschütztes Schlossgehäuse für langlebige Nutzung
Alternativ gibt es auch Rahmenschlösser von ABUS, die zusätzlich Flottenlösungen ermöglichen. Hier können Rahmen- und Akkuschloss mit demselben Schlüssel bedient werden – perfekt für Unternehmen mit mehreren E-Bikes!
What is it like to arrive with a loaded XCYC cargo bike?
With our XCYC cargo bikes, starting off is effortless – even with a heavy load.
– XCYC ALLROUND 4.0 Eco & XCYC ALLROUND 4.0: The Bosch Performance CX motor with 75 Nm torque provides powerful and smooth support.
– XCYC WORK 4.0 Eco, WORK 4.0 & WORK 4.0 T: The Bosch Gen4 Cargo Line CX motor with 85 Nm torque, specially developed for cargo bikes, offers maximum pulling power.
– Safe & stable – The intelligent engine control prevents jerky starts, while the low center of gravity ensures balanced road holding.
Full control, full power – even with a heavy load.
How does the weight of the load affect the range?
The weight of the load influences the range, as the motor has to provide more energy. The heavier the load, the higher the battery consumption – especially when starting off or on hilly terrain. A steady riding style, adjusted assistance level and anticipatory shifting help to optimize the range.
Does the engine need more power with a heavy load?
Yes, the motor will consume more energy the heavier the load. This reduces the range of the battery. The more foresighted you drive, the more you can optimize the range.
How does the XCYC cargo bike behave uphill or on steep routes?
Our XCYC cargo bikes also support you on steep routes – with the Bosch Performance CX motor (75 Nm) or the Bosch Cargo Line CX motor (85 Nm). The motor control adapts to ensure a smooth ride.
Can I also ride off-road with the XCYC cargo bike?
XCYC cargo bikes are robustly constructed and can also cope with unpaved paths such as gravel or forest tracks. Wide tires, a stable frame and powerful Bosch motors ensure reliable traction. However, they are not designed for extreme terrain.
How much space does the XCYC Cargo E-Bike need for turning?
The electric cargo bikes are particularly maneuverable and require hardly any space for turning. The Allround 4.0 models turn at just 340 cm, the Work 4.0 models at 460 cm – compact and easy to steer. Ideal for narrow passages in city centers and pedestrian zones, at depots and in warehouses, at trade fairs and events, in the trades and service sectors as well as in communities and parks.
How does the XCYC PICKUP behave in potholes or on uneven roads?
The XCYC PICKUP is stable and comfortable even on uneven roads. The optimized double rear suspension fork absorbs bumps and compensates for unevenness, while the low centre of gravity and robust frame ensure a smooth ride on cobblestones and gravel.
Is it possible to transport children on an XCYC cargo bike?
XCYC cargo bikes are primarily designed for transporting loads, but it is possible to attach child seats. There is currently no standard equipment for transporting children, but we are planning to equip some models with special child seats in the future.
Can I attach a trailer to my XCYC cargo bike?
Yes, you can attach a trailer to your XCYC cargo bike. The XCYC ALLROUND 4.0 Eco and XCYC ALLROUND 4.0 models are compatible with all trailers according to DIN 15918 that use the “Weber” coupling system. Please note that the maximum permissible total weight varies depending on the model and must be taken into account when attaching a trailer.
Technology & maintenance
Which motors does XCYC use?
XCYC uses high-quality Bosch motors that are known for their performance and reliability. Different motors are used depending on the model:
– Bosch Performance CX motor (75 Nm) – Used in the ALLROUND 4.0 models, ideal for high performance and efficient support, especially on steep climbs.
– Bosch Cargo Line CX motor (85 Nm) – Used in the WORK 4.0 models, specially developed for use on cargo bikes, offers more torque and is perfect for professional use with heavy loads.
How far can I get on one battery charge?
The range on one battery charge varies depending on the model and operating conditions:
XCYC ALLROUND 4.0 models offer a range of up to 65 km.
XCYC WORK 4.0 models achieve a range of up to 50 km, but can be equipped with the dual battery pack for a longer range.
How long does it take to charge the battery?
Alle XCYC Modelle sind mit Bosch-Akkus ausgestattet, und das Laden dauert etwa 4,5 Stunden, um den Akku vollständig aufzuladen. Diese Ladezeit kann je nach Restkapazität des Akkus leicht variieren.
Can I attach a second battery to my XCYC e-cargo bike?
Yes, on the XCYC WORK 4.0 models you can attach a second battery via the dual battery pack to increase the range.
How do I look after and maintain my XCYC Cargo e-bike?
The care and maintenance of your XCYC Cargo e-bike is simple and helps to maximize its service life and performance:
– Cleaning: Clean with a damp cloth, avoid high-pressure cleaners.
– Tires: Check the air pressure regularly.
– Brakes: Check for wear and clean if necessary.
– Battery care: Charge regularly and do not discharge completely.
– Chain: Lubricate regularly.
– Maintenance: Have the bike checked regularly by the dealer from whom it was purchased.
This keeps your XCYC Cargo e-bike in top condition!
Is there a warranty on the XCYC Cargo e-bikes?
Ja, auf die XCYC Cargo E-Bikes gewähren wir eine Garantie von zwei Jahren. Diese umfasst Material- und Herstellungsfehler gemäß unseren Garantiebedingungen.
What should I do if my XCYC Cargo e-bike needs a repair?
If your XCYC Cargo E-Bike requires repair, please contact the dealer from whom you purchased the Cargo E-Bike. Make sure you have the proof of purchase to hand and observe the warranty conditions.
Can I order spare parts directly from XCYC?
You can order accessories for your XCYC Cargo e-bike directly from the store. Spare parts, on the other hand, are available from the dealer where you purchased the bike. The dealer can provide you with the required spare parts and carry out the repair.
Purchase and order
Where can I buy an XCYC Cargo e-bike?
In Switzerland, you can buy your XCYC Cargo e-bike directly from us. For purchases in other countries, you can contact one of our authorized dealers.
Is it possible to test an XCYC Cargo e-bike before buying?
Yes, you can test ride an XCYC Cargo e-bike before you buy! Just get in touch with us and we will organize a test ride for you. Write us a message and we’ll discuss the details.
Funding & financing
Are there state subsidies for cargo e-bikes?
Yes, from October 1, 2024 you can take advantage of the BAFA subsidy for the purchase of an XCYC Cargo e-bike in Germany.
The subsidy offers up to 3,500 euros for private companies, corporations and certain public institutions. This covers 25% of the purchase costs for e-cargo bikes used in the commercial or public sector.
Important information on BAFA funding:
Eligible: XCYC WORK and ALLROUND models that are on the BAFA list.
Not eligible: E-cargo bikes for passenger transportation, privately used bikes or used models.
Funding application: The application can be submitted via the BAFA portal from October 1, 2024.
Further details and the application form can be found here: BAFA funding.
There are also cantonal and regional funding opportunities for cargo e-bikes in Switzerland. The exact conditions vary depending on the canton and city.
How can I apply for funding for the purchase of an XCYC Cargo e-bike?
You can find all information on funding and applications directly on the BAFA website.
Delivery and shipping
How long does it take to deliver an XCYC Cargo e-bike?
The delivery time for an XCYC Cargo E-Bike is approximately 6 weeks. The exact time may vary depending on the model and availability. Contact your dealer for a more precise delivery time.
Is the XCYC Cargo e-bike delivered assembled?
Yes, the XCYC Cargo e-bike is delivered fully assembled and is ready for immediate use.
Which countries does XCYC deliver to?
XCYC delivers to Switzerland and other countries via authorized dealers. You can find a list of dealers here.
Are there any additional delivery costs?
Yes, transportation costs are incurred for the delivery of an XCYC Cargo E-Bike. The exact costs vary depending on the country of delivery and dealer. Please contact your dealer directly to find out about the shipping conditions.
Dealer & Partner
How do I become an XCYC dealer or sales partner?
If you would like to become an XCYC dealer or sales partner, please contact us directly. We will inform you about the requirements and possibilities of a partnership.
Contact & Support
How can I contact XCYC customer service?
You can reach us directly via our contact form on the website or by e-mail (sales@youmo.ch). We will be happy to help you!
Do you have any more questions?
We will be happy to help you. The best way to do this is to send us your question by e-mail to sales@youmo.ch or use the contact form.
You can reach us by phone on +41 55 552 05 11. We look forward to hearing from you.