Cancellation policy

1. Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last of the goods. To exercise your right of withdrawal, you must inform us (YouMo AG, Stampfstraase 74, 8645 Jona SG, Switzerland, info@youmo.ch, telephone: +41 55 552 05 11) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form for this purpose, but you are not obliged to do so.

To meet the withdrawal deadline, it is sufficient for you to send your notification that you are exercising the right of withdrawal before the withdrawal period has expired.

2. Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery we offer), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees because of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. For goods that, owing to their nature, cannot normally be returned by post, these costs amount to EUR 54. You are only liable for any loss in value of the goods if this loss in value results from handling of the goods that is not necessary for examining their condition, properties and functioning.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount, which corresponds to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of withdrawal from this contract, compared with the total scope of the services provided for in the contract.

3. Exclusion of the right of withdrawal

The right of withdrawal does not apply to the following contracts:

• Contracts for the provision of services in the areas of accommodation for purposes other than residential use, transport of goods, motor vehicle rental, delivery of food and beverages, and the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for performance.

The right of withdrawal expires early if we have fully performed the service and only began performing it after you gave your express consent and at the same time confirmed that you are aware that you lose your right of withdrawal once we have fully performed the contract.