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Service · Germany

E-bike service in Germany: repair and spare parts for Go SwissDrive

Does your e-bike have a Go SwissDrive system and are you in Germany? We are the official successor for service, repair and spare parts.

Last checked: 28 September 2026 · Workshop: Rapperswil-Jona, Switzerland

YouMo workshop in Rapperswil-Jona, Go SwissDrive motor being worked on

In brief

If your e-bike has a Go SwissDrive drive system, you have come to the right place, whatever bike brand you ride. In Germany you have two options: visit a YouMo dealer near you, or send your e-bike or the affected parts to our workshop in Rapperswil-Jona (Switzerland).

If you are sending it in: first get in touch via the service form. We will clarify the system, brand and problem with you, and then tell you the best way to send your e-bike to us.

Two ways to get service

A dealer near you

For smaller issues on site

If there is a YouMo dealer near you, you can bring your e-bike to them.

Go to the dealer search

Sending it in to Rapperswil-Jona

For Go SwissDrive repair, spare parts and diagnosis

For a complete spare parts and repair service, first contact our workshop via the service form. We will then tell you the best way to send in your e-bike or the affected parts.

Go to the service form

Packed e-bike parcel ready for dispatch to Rapperswil-Jona

Important to know: Please do not send in your e-bike or parts without asking first. Get in touch via the service form first, so that we know the system and the problem and can tell you the right way to ship it.

How e-bike service works at YouMo

  1. Enquiry

    You contact us via the service form, by email or by telephone and describe your issue. We clarify the basics such as system, brand and type of problem.

  2. Sending in your e-bike or parts

    After your enquiry, we will tell you the best way to send your e-bike or the affected components to our workshop in Rapperswil-Jona.

  3. Diagnosis

    Once we have received it, we check your e-bike technically. Depending on the case, the diagnosis covers mechanics, electronics, motor, battery and software, and forms the basis for the next steps.

  4. Cost approval

    Based on the diagnosis, we inform you of the scope of the repair and the costs involved. Work only starts once you have given your approval.

  5. Repair

    The repair or maintenance is carried out professionally and system-specifically in our workshop in Rapperswil-Jona.

  6. Return delivery

    Once the work is complete, we arrange the return delivery to your address in Germany.

Brands with Go SwissDrive

As the official successor for service and spare parts, we look after the legacy of Go SwissDrive (Bike Bus and CAN Bus), regardless of the bike brand. This includes, among others:

B2GBullsCampusCheetahCubeDouze CyclesElectrolyteFalkenjagdFlitzbikeGrace UrbanicHerkelmannHiliteHP VelotechnikI:SY eCAR:GOKristallM1 SporttechnikMaxcyclesPatriaPoisonQuantorQuestRadrezeptRennstahlSantosSpecializedSteinerdesignStöckli E.T.TDS Velo SpeedsterTout TerrainUmweltradVeeloVeoWatt'sYouMo eCruiser
Close-up of motor, display and type plate for identifying the system

Is your model not listed, or are you unsure whether your e-bike has a Go SwissDrive system? Write to us via the service form, ideally with photos of the motor, display and type plate.

Frequently asked technical questions about Go SwissDrive

Diagnosis and services

Depending on the case, our services include:

  • Mechanics: drive, brakes, gears, suspension
  • Electronics: wiring, display, control unit
  • Motor: diagnosis, calibration, repair or replacement
  • Battery: testing and, where possible, repair
  • Software: diagnosis and updates of the drive system
  • Wheel building: rebuilding or repairing wheels with Go SwissDrive systems
Technician diagnosing a Go SwissDrive motor with a diagnostic device

We have the diagnostic tools and the expertise for Go SwissDrive drive systems, which are fitted to more than 30 different e-bike brands.

Costs

The work takes place in our workshop in Rapperswil-Jona, which is why our prices are quoted in Swiss francs:

E-bike service prices (Rapperswil-Jona workshop)
ServiceScopePrice
Standard e-bike serviceSafety check, cleaning, adjustment of brakes and gears, function testCHF 239
Complete e-bike serviceAs Standard, plus battery and motor testCHF 299
Motor test with calibrationCan be booked separately, incl. software updateCHF 87
Wheel truingCan be booked separately, for bent or damaged wheelsCHF 75
Individual repairsHourly rate according to the ZIV labour value listCHF 120 / hour

Spare parts are not included in these prices. Work only starts once we have told you the scope and costs after the diagnosis and you have agreed.

Shipping from Germany to Switzerland: Switzerland is not part of the EU customs union, so a customs procedure applies to sending in an item for repair. The exact costs and process depend on the individual case. Contact us via the service form and we will discuss the right shipping route and the associated costs with you.

Maintenance intervals

Your e-bike should be serviced regularly, even if it is running perfectly. During maintenance, both mechanical and electronic components are checked.

We recommend servicing at least once a year, ideally at the start of the season in spring or before the winter break. If you ride your e-bike all year round, it is best to set a fixed month for servicing. You will find tips on care between services in our guide Cleaning & maintaining your e-bike.

Can you service your e-bike yourself?

We recommend professional servicing by our e-bike service. Electronic components in particular require specialist knowledge; our team recognises early when mechanical parts need replacing, and has the tools and spare parts to hand. You can often solve minor problems on the road yourself; see our guide Repair your e-bike yourself.

Frequently asked questions about e-bike service in Germany

Who repairs Go SwissDrive e-bikes in Germany?

YouMo is the official successor for service and spare parts of Go SwissDrive (Bike Bus and CAN Bus). For customers in Germany there are two options: a YouMo dealer nearby, or sending your e-bike in to the workshop in Rapperswil-Jona, Switzerland.

How do I send in my e-bike or parts for repair?

First contact us via the service form and describe your issue. We will clarify the system, brand and problem with you and then tell you the best way to send your e-bike or the affected parts to us in Rapperswil-Jona.

How much does a repair or service cost?

The standard e-bike service costs CHF 239; the complete e-bike service with battery and motor test costs CHF 299. A motor test with calibration costs CHF 87 and wheel truing CHF 75. We charge individual repairs according to the ZIV labour value list at an hourly rate of CHF 120. Work only starts once you have given your approval.

How long does the repair take?

That depends on the scope of the diagnosis, the availability of spare parts and shipping. You will find out the exact duration for your case after the diagnosis, together with the cost approval.

Which brands with Go SwissDrive do you repair?

We repair Go SwissDrive drives regardless of the bike brand, including B2G, Bulls, Campus, Cheetah, Cube, Douze Cycles, Electrolyte, Falkenjagd, Flitzbike, Grace Urbanic, Herkelmann, Hilite, HP Velotechnik, I:SY eCAR:GO, Kristall, M1 Sporttechnik, Maxcycles, Patria, Poison, Quantor, Quest, Radrezept, Rennstahl, Santos, Specialized, Steinerdesign, Stöckli E.T., TDS Velo Speedster, Tout Terrain, Umweltrad, Veelo, Veo, Watt's and YouMo eCruiser.

Which generation of Go SwissDrive do I have?

You will find more about Go SwissDrive and its generations, including Bike Bus and CAN Bus, on our Go SwissDrive page. In the service form, describe the brand, year of manufacture and model name of your e-bike, ideally with photos of the motor, display and type plates. This allows us to identify your system.

Can I also get spare parts such as a battery or display?

Yes. As the successor for Go SwissDrive service and spare parts, we stock suitable components such as batteries, displays and motor parts. You will find an overview of available Go SwissDrive spare parts in our shop. Describe your problem via the service form and we will check availability for your model.

How often should I have my e-bike serviced?

We recommend professional servicing at least once a year, ideally at the start of the season in spring or before the winter break. If you ride all year round, set a fixed month for servicing. You will find tips on care in between under Cleaning & maintaining your e-bike.

Do you also offer wheel building?

Yes. Alongside the Go SwissDrive motor service, we offer a professional wheel-building service: we rebuild or repair wheels with Go SwissDrive systems.

Is there a dealer near me in Germany?

That depends on your location. Use our dealer search or contact us via the service form, and we will tell you whether a dealer near you is an option or whether sending it in to Rapperswil-Jona is the right route.

Submit a service request now

Describe your issue via the service form. We will get back to you and clarify the next steps, including shipping to Rapperswil-Jona.

Go to the service form Find a dealer

Related pages

Go SwissDriveThe drive system at a glance Go SwissDrive problemsMost frequent technical questions and solutions Go SwissDrive spare partsComponents available in the shop Battery repairBy brand, e.g. BMZ, BionX, Stöckli Cleaning & maintaining your e-bikeCare tips between services Repair your e-bike yourselfFix small problems on the road E-bike regulations in GermanyPedelec, e-bike and S-pedelec

Contact and sources

Last checked: 28 September 2026. Prices and processes may change; the information you receive via the service form is authoritative.
For Germany and Austria: YouMo GmbH, 39517 Blätz, Germany.
Workshop: YouMo AG, Stampfstrasse 74, CH-8645 Rapperswil SG · +41 55 552 05 11 · sales@youmo.ch